Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune 30GB froze

Turned on zune 30G this morning and froze up I have tried to hold both button and it is still frozen? anyone help I'm screwed I have had it for only 13 months.I also take very good care of it.

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  • mrsjmissjjj Dec 31, 2008

    I HAVE THE SAME PROBLEM THEY SAY EVERY ZUNE30GB STOPPED WORKING LAST NIGHT WHICH IS STRANGE I AM JUST FINDING OUT ABOUT THIS .THIS IS REALLY GUNA HURT THERE SALES I SAW ON ONE WEBSITE THAT YOU COULD POP THE SCREWS OUT OF IT IAM NOT DOING THAT BUT YE IT CRAZY.

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Pull the case apart, unplug the battery pack for about 30 seconds, then put it all back together. it's not near as hard as it looks.
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Posted on Dec 31, 2008

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My 30gig zune is froze and unresponsive. Please help


there is a "lock" button on the top on the left side make sure this switch is turned to off.
Try one or more of these solutions to resolve this problem:
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http://forums.zune.net/403986/ShowPost.aspx

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Your Zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

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