Question about Microsoft Zune JS8-00001 Digital Media Player

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30 gig zune frozen on "ZUne screen"

Came in to work after downloading a video, device is frozen at the "zune" screen and complety un responsive, cant turn off etc.

what can i do, can i remove the internal battery? OMG. wtf. MY ZUNE IS DOING THE SAME THING. How the hell do I fix it?! :|

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  • TonyZ421 Dec 31, 2008

    I am having the exact same problem today. It was working fine yesterday and everyday for the past year. I plugged it in last night to charge and now it is stuck on the Zune Screen ... I've tried holding down the back & up/down button & it isn't budging from this screen.

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If u want to fix ur frozen zune take it apart
u will need a razor and a few mini screw drivers
take it apart and remove then reinstall the battery
it should work fine after that

Posted on Dec 31, 2008

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3 Answers

Pc will not detect zune...


You may have to reset the zune device to factory default settings and reload...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

Jun 01, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

Tip

Reset 30 gig zune


if your zune locks up it is more than likely a bad music or sound file. the best way to unfreeze your 30 gig zune don't laugh it works by putting your zune in the freezer to clear memory and batery.
step1. put it in the freezer for 1 hr
step 2. remove from freezer and allow to come to room temp
step3. plug in and recharge fully
step 5. reload music on zune

on Feb 18, 2010 | MP3 & Digital Media Players

1 Answer

Freezing


See teh Zun.net site The 30 Gig Zunes have a bug in how it processes the date. Per MS it will fix its self 1 Jan 2009

http://forums.zune.net/ShowPost.aspx?PostID=408989

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune locked


Go look on zune.net and then click support. My zune just did the same thing a little bit earlier and I was worried so I went looking on the net and found these entries. Under support it says:

My Zune 30 is frozen on the boot screen, now what do I do?
You will need to reboot your device after noon GMT (that's 7 a.m. Eastern or 4 a.m. Pacific time) on Jan 1, 2009.
Please unplug your Zune (no AC or USB cables).
Because your Zune is frozen your device battery will begin draining, this is good.
The battery will eventually be fully depleted and the screen will go black.
After noon GMT on January 1 connect your AC power or USB cable such that the battery can begin charging again.
Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

My Zune 30 has been working fine today, should I be worried?
Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.
If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue. If this happens, see above.
The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.

What if I have DRM content on my Zune?
Your DRM content will most likely not be affected by this issue. However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.

What if I took the advice on the forums and hard reset my device by disconnecting the battery?
This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…
If you have DRM content on your device, your DRM store is now out of sync with your secure clock.
You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.
Alternatively you can format your device and resync the content.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Frozen zune


just try letting it die completely and the try charging it up.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune frozen,


The 30 Gig Zunes have a bug in how it processes the date. Per MS it will fix its self 1 Jan 2009

http://forums.zune.net/ShowPost.aspx?PostID=408989

Jim

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

30 gig zune frozen on "ZUne screen"


Theres a note on the zune website about this issue today... Looks like its microsofts fault! At least I feel better knowing I didn't break my zune!

Dec 31, 2008 | Microsoft Zune 2nd Generation Digital...

2 Answers

Zune software freeezing


Try changing your screen saver to a basic windows screen saver and see if that helps.

Nov 20, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Says all 30 gigs are full, but no songs on Zune


you should try calling a product hotline and hopefully get it fixed but if that doesn't work then your computer probobly has something wrong with it. otherwise, you zune is busted. hope this helps.

Jun 24, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

30 gig zune (white)


yes, it can be fixed. rapidrepair.com offers replacement screens for 89.99 and will even replace it themselves if you decide to send it in to them. at this point in time, you might be better off buying a new zune 30 (considering i got a brown one for my sister for about 60 off amazon over Christmas) or just saving up for an 80.

Jun 07, 2008 | Microsoft Zune JS8-00001 Digital Media...

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