My A920 gives the message "Printer Cartridge Missing". We've replaced many cartridges in the past. Have tried cleaning the device, turning off and rebooting, using both the newly purchased and replaced cartridges. It seems like it is not reading the presence of the cartridges. Thanks
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Best thing to do is use the printer driver software to do a nozzle check. If the output has a problem, run the procedure to clean the nozzles. There is also the possibility if you are using refilled cartridges the quality of the cartridge housing has itself deteriorated making changes in the nozzle & air hole so the only way you can confirm is by using new original cartridge replacement.
It could be that your cartridge needs some cleaning or the cartridge is not seated properly in the carrier. Open the printer cover. Remove the cartridge and wipe the cartridge nozzles with a moistened soft cloth to clean it from dirts and clogs. Close the printer cover. Unplug and replug the printer into the power outlet in the wall to reset it. When the printer turns on, reinsert the black cartridge and make sure it's properly inserted.
The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error.
This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
Close the printer, wait 10 to 15 seconds, then look at the LCD display.
If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
Clean the color cartridge contacts.
Reinsert the color cartridge into the carriage and close the blue latch.
Close the printer and wait 10 to 15 seconds.
If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
Reinsert the color cartridge.
Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
Clean the black or photo cartridge contacts.
Reinsert the black or photo cartridge.
Close the printer and wait 10 to 15 seconds.
If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
Remove and then reinsert the cartridge indicated in the error message.
If the error is still displayed, clean the contacts.
If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
Remove both cartridges, lower the latches, and close the printer access door.
Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
Turn the printer back on by pressing the On button.
When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
If neither of the steps above fixed the problem, either the cartridge or the printer is faulty
If you don't use the color on a fairly regular basis (once a day), the
cartridge tends to dry out and plug up. You can try and wipe the
cartridge outlets with a damp cloth or even use a little alcohol, and
run the cleaning feature several times, but may well have to just
replace the cartridge.
Hi , if you are getting the msg color cartridge missing , maku sure that it is compatible with your printer , on the cartridges you will get the part no M4646/J5566 , look for those part no's and if it is giving the error msg on the LCD display of the printer , try using the old cartridge ...try the following steps 1) put the old cartridge in and then unplug the power adapter (Black box ) from the printer.
2) wait for 30 seconds and put back the power adapter and turn on the printer, and look for the msg on the printer display. if it gives the same error msg with the old as well as the new color cartridge then its an issue with the printer , and if it does not gives the error msg with the older one then its an issue with the cartridge and if you have purchase the cartridge from dell online/phone then call them back give the order no of the cartridge that u have purchased and they will replace it.
Hi Marty, naughty printer. It is not reading your new cartridge. Clean your printer with own program and if this faild do it youself with cotton tips and proper cleaning solution. Try printing now. Dn't forget to reset ink and cartridge settings for new ones. cheers lilac gerry xxx
Try cleaning the contacts on the cartridge with an alcohol wipe. These are the coppery things on the side adjacent to where the ink comes out.
Make sure that you are using the correct cartridge and try it with a genuine Lexmark cartridge rather than a remanufactured/refilled.
Hi. The flashing code signifies that there is a fault with the connection between the ink cartridge and the printer - usually because either the tape is still on the cartridge or maybe some glue from the tape still on the contacts. In my case, I think the cartridge was simply knackered, so I threw it away and opened yet another ink cartridge. It now works fine.
If you want to test yours, simply take out both ink cartridges, and re-insert them one at a time. If you've put a working cartridge in the flashing will stop; if you've put the dodgy one in it'll still flash. Just replace the dodgy one.