Question about HP DeskJet 920c InkJet Printer

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Printer won't read cartridge

My A920 gives the message "Printer Cartridge Missing". We've replaced many cartridges in the past. Have tried cleaning the device, turning off and rebooting, using both the newly purchased and replaced cartridges. It seems like it is not reading the presence of the cartridges. Thanks

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If you have tried multiple cartridges and it still does not read the cartridges, then it is time to replace the printer.  The 920 is an older printer and has done good to work this long.

Posted on Dec 31, 2008

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HP Photosmart with FAX C410B. When I do an alignment test is comes up with the error message 'alignment failed'. I have tried taking the cartridges out and cleaning them but this has not worked....


Best thing to do is use the printer driver software to do a nozzle check. If the output has a problem, run the procedure to clean the nozzles. There is also the possibility if you are using refilled cartridges the quality of the cartridge housing has itself deteriorated making changes in the nozzle & air hole so the only way you can confirm is by using new original cartridge replacement.

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Have Lexmark 4200 series all-in-one center. I just replaced black cartridge (71) and it keeps giving us an message - Black Cartridge Missing. The tape is off, I've unplugged it, I search for the #71...


It could be that your cartridge needs some cleaning or the cartridge is not seated properly in the carrier. Open the printer cover. Remove the cartridge and wipe the cartridge nozzles with a moistened soft cloth to clean it from dirts and clogs. Close the printer cover. Unplug and replug the printer into the power outlet in the wall to reset it. When the printer turns on, reinsert the black cartridge and make sure it's properly inserted.

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Well due to some problem in cartridge you would be facing this problem.however you can do try this.

Please clean your cartridge once again with some spirit.

Fix it well in the printer afterward.

Than use normal paper and print in color.

If than also it does not work that means the bar-code of the cartridge has problem in it so the printer is unable to read that code, so for that you need to change the whole cartridge.

Or if your printer had valid in warranty period and it still in that period just give it to a service center.

If you still had any confusion regarding the same problem or nay other please do reply.

Naiven.

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Try to check the cartridge type whether it is compatible or not on your printer by looking it on the manufacturers site..thanks.

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The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

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    2) wait for 30 seconds and put back the power adapter and turn on the printer, and look for the msg on the printer display. if it gives the same error msg with the old as well as the new color cartridge then its an issue with the printer , and if it does not gives the error msg with the older one then its an issue with the cartridge and if you have purchase the cartridge from dell online/phone then call them back give the order no of the cartridge that u have purchased and they will replace it.

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