Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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My zune froze when I turned it on. It is frozen on the Zune welcome screen with the loading bar at the bottom. I have tried the back and up button and it has not worked. I have also tried the back, up and middle button which also hasn't work. I let the battery run out and when I charged it, it was still frozen on the same screen. Please help! Thanks! Zune rebooted and froze...NOTHING I'm doing to correct seems to work (saw on the Microsoft site that they are aware of this problem but have no fix / solution to offer)

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  • atthewire Dec 31, 2008

    my zune has did the same thing????????????

  • Anonymous Dec 31, 2008

    dude i have the same thing. it happened to me and my sister this morning. like its not a coincadince...or however u spell dat word...newayz ne one know howto fix it or watever?

  • Anonymous Dec 31, 2008

    mee too.

    im so mad.

    i just put a movie on it last night n i was watchin it.

    n in the middle of the movie it shut down.

    rebooted to the zune screen

    n wehn it shows the bar thing thats fully loaded.

    it froze.

    and none of those gay little button combination things will work

    ive had it for like 2 years n its never frozen up on me.

    and the movie was a dvd.

    so no viruses or anything


  • Anonymous Dec 31, 2008

    I have the exact same problem!!!!!!!!! My 30gb zune was working fine last night. I turned it off around 12:30Pm and this morning at 5 am i tried to turn it back on and the welcome screen came on and then froze. I went to a few websites and on one of them a guy said that he tried contacting microsoft and was put on hold for 56 MINUTES!!!! When he finally got through there was a very hard to understand man on the other end who told him to reboot it....DUH!!! like he didn't already think of that!! he then said that he should call back in 24 hrs and that they should have the solution by then. A lot of people are having the same problem. It seems to be more common in 30GB though. They think it has something to do with the fact that today is new years or something. I didn't understand it that well but i think either someone some where hacked into something and sent out a virus or this time change is freaking the device out. People said a lot devices crash at the end of the year. I hope i don't have to get a new one not all my music is on my computer!!!!!

  • Anonymous Jan 01, 2009

    My zune froze on the zune screen this evening when I turned it on. I hope they find away to fix this problem soon or my deployment will be a longer one.

  • Anonymous Jan 01, 2009

    same thing as everyone said above me. I used it couple days ago and it was fine now today (new years eve) it froze on the zune screen with the loading bar???????????????????????????????????????????????

  • kvolkman Jan 01, 2009

    I have the same problem. My 30 gig Zune froze today on New Years Eve. Have never had a problem with it until today.

  • Anonymous Jan 01, 2009 EVERYONE having this problem?! I freaked out when I saw this....figured I'd let it die, then I'll try again after it charges......NOTHING HAPPENED.....I'm not sure how long I can let this drag.......

  • jeromeyorke Jan 01, 2009

    same problem

  • noemi_agosti Jan 01, 2009

    That happen to me did u solve it?

  • countrygi389 Jan 15, 2009

    When i turn on my 30GB ZUNE it shows a blank screen and wont let me go to my music or anything all it will do is show the loading bar and then the blank screen.



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Thank you so much my zune is working!!!!!!!!!!!!!!!!

Posted on Jan 01, 2009

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There's a fix:

Your Zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Posted on Dec 31, 2008

  • johne Oct 26, 2011

    can you provide some more instruction? maybe pictures? i cannot get the silver back off, the silver clip at the top holds it on so only the bottom part comes off.



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