Question about Western Digital External USB 2.0 80 GB Hard Drive

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McAfee has deleted my software that runs WD hard drive

McAfee indentified the WD sync as a trogan horse erroneously and deleterd the software from my drive. As the software came on the drive I cannot get it to work again . MC will not solve the problem Does anyone know a fix?

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  • kant68 Jan 21, 2009

    Can someone help me with approaching Mcafee? I just spend an hour waiting to a virtual technitian, that told me that since I have an Entrepraise Edition he is not qualified to help me. He gave me a phone number that led to nothing. I'm stuck. Any suggestion or links to this patch?

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For a quick fix to this solution you should download version 8 of the sync software it is often not detected as a virus because it no longer uses the libeay32.dll it is also the same software so you dont have to resynchronize you data just place it in the same spot as wdsync.exe and run it. you can get it here:
http://www.dmailer.com/web/index.php/telechargement/dmailerSync

Posted on Mar 10, 2009

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You'll need to go to McAfee and request a patch. Then you'll need to go to western digitals' website and download the software again. You might need to login to download the software from their restricted area.

Posted on Jan 21, 2009

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You can get that from Western Digital's site - http://support.wdc.com/product/download.asp?groupid=204&sid=84&lang=en

Posted on Dec 31, 2008

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1 Answer

My WD wants to install syn software. None of the files look like the files originally pulled for backup. My hard drive crashed and I need to restore to a new Hard drive - what do I do?


When you connect the drive, ignore the sync option. Do note in your "my computer" WD will have two drive letters (one is a read only drive) that contains the sync software. The other drive letter will be where you data is stored. If you used the sync software to backup your files; you need to install to get your data back. If you simply copied your data from one drive to another; the files should be there in their original form.

Oct 18, 2010 | Western Digital WD Passport 250GB Portable...

Tip

Western Digitial Passport Sync Software


WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a computer to the drive (WD Passport) and SHOULD NOT be used as backup software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the WD Sync software, reformatting, and using the WC Passport as a true backup drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

on Jan 18, 2009 | Western Digital Passport WDXML800UE...

2 Answers

How do I completely remove the WD Sync software so I can use my 500GB WD external hard drive for manual copy-and-paste


Assuming you are using XP, Vista, or 2000 you can format it as a NTFS drive. while a lt of folks do not like Vista, this is one area where it really shines.

Plug in your WD PASSPORT.

Bring up the START menu -> right click COMPUTER-> select MANAGE -> select STORAGE ->select DISK MANAGEMENT.

Find the dive -> select/highlight the WD PASSPORT -> right click and select FORMAT. make sure to format as an NTFS drive. Depending on the size of the drive this might take a while - so go have dinner and a movie.

Jul 01, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

Cannot sync from Western Digital Passport 320gb HD


try and format using your vista or xp tools,right click on the hard drive go to format and format it as a ntfs drive.

May 28, 2009 | Western Digital 500GB My Book Pro-External...

1 Answer

WD passport 320GB Can I use it as storage, not backup?


You can use it as storage if you would like. You can also delete files once they are put on the passport. When it is connected to the computer open my computer and it will be listed there. You can use it as storage by copying files into this way rather than syncing it. Syncing it could cause you to lose files.

Apr 29, 2009 | Western Digital Passport 320GB External...

2 Answers

I don't know how to check the files on my WD passport. I'm looking just for pictures and itunes. Can you tell me how this is done?


you plug the drive into a usb port.... if it doesn't automatically pop up to allow you to access the drive... go to my computer (or computer on vista) and go in there... it should appear as another drive. double click and you are in the drive.

Robert

Jan 16, 2009 | Western Digital Passport WDXML800UE...

1 Answer

My passport "removes" my files!


WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Jan 16, 2009 | Western Digital Passport WDXML800UE...

2 Answers

Recover western digital passport "sync-data"


You need to have the WD Sync program on your computer; you can get it from your WD Passport, or, over the Internet. Once you have the software on your computer, you can synchronize. WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Dec 24, 2008 | Western Digital Passport WDXML800UE...

1 Answer

Can I use my passport essential 2.0 to backup my work computer as well as my home computer?


You can use your WD Passport to sychronize data on multiple computers, you just need to set up the other computer name (e.g. "Work computer")using the software.

WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Aug 03, 2008 | Western Digital Passport WDXML800UE...

4 Answers

Recover SYNC Data


Ok,Download software for recover your data from Memory Card, Phone, HDD or any other Storage Device ----
Download from the following link ------

http://www.dasofts.com/software/3675-recover-my-files-3.98-build-6218.html


Note- this software is works only with windows operating system so, connect your Memory Card, Phone, HDD or any other Storage Device to computer to recover data.



For any other help contact me.



Thanks


Oct 31, 2007 | Western Digital Passport WDXML800UE...

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