Question about Western Digital External USB 2.0 80 GB Hard Drive

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McAfee has deleted my software that runs WD hard drive

McAfee indentified the WD sync as a trogan horse erroneously and deleterd the software from my drive. As the software came on the drive I cannot get it to work again . MC will not solve the problem Does anyone know a fix?

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  • kant68 Jan 21, 2009

    Can someone help me with approaching Mcafee? I just spend an hour waiting to a virtual technitian, that told me that since I have an Entrepraise Edition he is not qualified to help me. He gave me a phone number that led to nothing. I'm stuck. Any suggestion or links to this patch?

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For a quick fix to this solution you should download version 8 of the sync software it is often not detected as a virus because it no longer uses the libeay32.dll it is also the same software so you dont have to resynchronize you data just place it in the same spot as wdsync.exe and run it. you can get it here:
http://www.dmailer.com/web/index.php/telechargement/dmailerSync

Posted on Mar 10, 2009

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You'll need to go to McAfee and request a patch. Then you'll need to go to western digitals' website and download the software again. You might need to login to download the software from their restricted area.

Posted on Jan 21, 2009

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You can get that from Western Digital's site - http://support.wdc.com/product/download.asp?groupid=204&sid=84&lang=en

Posted on Dec 31, 2008

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1 Answer

My WD wants to install syn software. None of the files look like the files originally pulled for backup. My hard drive crashed and I need to restore to a new Hard drive - what do I do?


When you connect the drive, ignore the sync option. Do note in your "my computer" WD will have two drive letters (one is a read only drive) that contains the sync software. The other drive letter will be where you data is stored. If you used the sync software to backup your files; you need to install to get your data back. If you simply copied your data from one drive to another; the files should be there in their original form.

Oct 18, 2010 | Western Digital WD Passport 250GB Portable...

Tip

Trojan Horse Removal


A virus is program that has malicious content in it and replicates itself and a Trojan horse is program that will only work if the user executes it. Sometimes, a Trojan horse covers itself as a fake folder while in fact, it's an .exe file.
The good thing about Trojan horse is that it is not that hard to get rid of them. But the bad thing about Trojan horse is that it is a little bit difficult to find them.
Although, it does not corrupt files or delete data stored on your hard disk until you execute it. Once executed, it will allow the hackers to indentify your credit card number, social security number, bank account details or some other private information.
You can delete or remove the hidden Trojan horse with the help of antivirus software. Either, you can also try the manual process to delete it or you can follow these steps:
STEP 1 Open the System Information Utility (msinfo32.exe). You can find the System Information Utility by typing “msinfo32.exe” in ‘Run’. This program lists all the processes running on any Windows system, even those processes that are hidden from the task list. Now open your virus scanner and run the executable or .dll through it.
STEP 2 Open your antivirus software and run a virus scan. If you don't have a antivirus software installed, download AVG Anti-Virus Free Edition 7.5. And run a scan using it. After the scanning process is completed, delete the value that was detected from the registry (before doing this step, take a backup of the registry files):
A) Click ‘Start’ > ‘Run’.
B) Type "regedit".
C) Click "OK".
D) Go to the subkey:

HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRun
HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunServices
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices

E) Now delete any value from the right pane that was detected during the scan process.
F) Exit the Registry Editor.

on Mar 16, 2010 | Computers & Internet

Tip

Western Digitial Passport Sync Software


WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a computer to the drive (WD Passport) and SHOULD NOT be used as backup software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the WD Sync software, reformatting, and using the WC Passport as a true backup drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

on Jan 18, 2009 | Western Digital Passport WDXML800UE...

1 Answer

Cannot sync from Western Digital Passport 320gb HD


try and format using your vista or xp tools,right click on the hard drive go to format and format it as a ntfs drive.

May 28, 2009 | Western Digital 500GB My Book Pro-External...

1 Answer

I cannot boot my vgc-rc310g after removing trogan horse (2ea)


Your laptop still has a virus. From your description, you seem computer savy. What u need to do is you need to boot your system with UBCD ( can be downloaded at www.UBCD4win.com) and search for files with the extension as .exe and delete the ones that look like folders.

then you reboot and try and log into your system. Next, download a software called Combofix. You google it out and get a download. run that to remove the remaining viruses and fix your regsitry.

Feb 22, 2009 | Sony VAIO® VGC-RC310G PC Desktop

2 Answers

I don't know how to check the files on my WD passport. I'm looking just for pictures and itunes. Can you tell me how this is done?


you plug the drive into a usb port.... if it doesn't automatically pop up to allow you to access the drive... go to my computer (or computer on vista) and go in there... it should appear as another drive. double click and you are in the drive.

Robert

Jan 16, 2009 | Western Digital Passport WDXML800UE...

1 Answer

My passport "removes" my files!


WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Jan 16, 2009 | Western Digital Passport WDXML800UE...

2 Answers

Recover western digital passport "sync-data"


You need to have the WD Sync program on your computer; you can get it from your WD Passport, or, over the Internet. Once you have the software on your computer, you can synchronize. WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Dec 24, 2008 | Western Digital Passport WDXML800UE...

1 Answer

Can I use my passport essential 2.0 to backup my work computer as well as my home computer?


You can use your WD Passport to sychronize data on multiple computers, you just need to set up the other computer name (e.g. "Work computer")using the software.

WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Aug 03, 2008 | Western Digital Passport WDXML800UE...

4 Answers

Recover SYNC Data


Ok,Download software for recover your data from Memory Card, Phone, HDD or any other Storage Device ----
Download from the following link ------

http://www.dasofts.com/software/3675-recover-my-files-3.98-build-6218.html


Note- this software is works only with windows operating system so, connect your Memory Card, Phone, HDD or any other Storage Device to computer to recover data.



For any other help contact me.



Thanks


Oct 31, 2007 | Western Digital Passport WDXML800UE...

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