Question about Motorola Mobility H710 Bluetooth Headset

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Disconnect and connect on LG VU

When the H710 headset is on, but not talking to somebody, it reads disconnect and connect on the phone.How do I solve this problem.

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  • txbeachbum Jan 21, 2009

    After a couple of minutes, my calls start to switch back and forth between the ear piece (H710) and the phone (LG Vu). I do not have the same problem with my blackberry--the call stays on my ear piece. These two items are listed as compatible...

  • aimela Apr 07, 2009

    Same problem, I have LG Vu and H715 and constantly disconnects and reconnects during a call, I have had other motorola bluetooth devices used with this phone and never this problem! I just deleted all other old bluetooth devices including my palm, and will test if that works. It is very frustrtaing because people cant hear and sometimes hang up because of that but it shows on my phone that they are still there! Please help!



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I had the same devices and problem and found that connection quality was improved by turning the phone off for about 30 seconds and then turn it back on. Basically "restart" the phone. Hope you have the same success.

Posted on May 05, 2009


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Hello Steve. This is a common problem with the H710, with no available explanation. I recommend that you take the bluetooth and your phone into the phone store where you bought the bluetooth and have the technician there check it out. Joe

Thanks for choosing FIxya!

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Having a problem with my Motorola H710 earpiece disconnecting &

Your phone should work just fine with the H710. I;ve supplied hundreds of Motorola H710 headsets to corporate employees - every month or so a one or two of the headset are just bad. We send the employee a new headset and all is fine.

The only Bluetooth tech difference between your phone and the H710 is the Bluetooth version, the H710 is BT2.0 and your phone is BT1.2. If you want to be extra cautious and do a second test on the H710 - pair it with a friend's phone, I would make make sure the second phone is a BT2.0 phone CNET provides a nice list of BT 2.0 phones <--- see that link. If you find the same issues - call the company or return to the store and tell them you need to exchange the headset - if the HS works with the BT2.0 phone - test it with a 1.1 or 1.2 phone and see if that is the issue.

It looks like AT&T has the largest number of BT2.0 phones so you could even stop in an AT&T store and ask them if they would test your headset with an active phone if you can't find someone with one.

If you find the HS doesn't work with a 1.2 or 1.1 BT phone but the online store reports or someone at the retail store told you they were compatible I would ask for a refund.

Hit me back if you need any help. Good luck!

Nov 19, 2008 | Cell Phones

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