Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune screen froze

My zune always worked fine until this point...i went to turn on my zune nd it went to the black screen with the logo and the white bar was loading....when it finished loading it didnt go to the main menu..it just stayed there....nd ive tried to use the button combinations like press up and the back key..but they havent worked....
does anyone know wat to do?.

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  • mixedallup Dec 31, 2008

    my zune always worked fine until this point...i went to turn on my zune nd it went to the black screen with the logo and the white bar was loading....when it finished loading it didnt go to the main menu..it just stayed there....nd ive tried to use the button combinations like press up and the back key..but they havent worked....
    does anyone know wat to do?.
    someone post this , but iam having the same ploblem

  • Anonymous Dec 31, 2008

    this just happened to me like 5 mins ago.
    PLEASE HELP US!!!

  • goeroe Dec 31, 2008

    same problem here

  • billschmelz Dec 31, 2008

    I have the same exact problem and tried the same soultions to no avail.

  • billschmelz Dec 31, 2008

    My wife's Zune is the exact same thing as mine. I have two with the same problem. Sounds like a big problem that Microsoft don't know how to fix!

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Http://forums.zune.net/403986/ShowPost.aspx check the zune forums for any updates. microsoft is looking for a solution. this happened to every 30g owner 12am/2am

Posted on Dec 31, 2008

  • cnic817 Dec 31, 2008

    Hi guys,

    I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.

    I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/defaul... for updates on the issue.

    I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!

    -Matt

    =-=-=-=-=-=-=-=-=-=-=

    [Update - 2:20pm PST]

    Hi guys,

    I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!

    -Matt

    =-=-=-=

    Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.



    Customers can continue to stay informed via the support page on zune.net (zune.net/support).



    We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.



    Q: Why is this issue isolated to the Zune 30 device?

    It is a bug in a driver for a part that is only used in the Zune 30 device.



    Q: What fixes or patches are you putting in place to resolve this situation?

    This situation should remedy itself over the next 24 hours as the time flips to January 1st.



    Q: What’s the timeline on a fix?

    The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.



    Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?

    There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.



    Q: What is Zune doing to fix this issue?

    The issue should resolve itself.



    Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?

    This issue is related to a part that is only used in Zune 30 devices.



    Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?

    All 30GB devices are potentially affected.

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