Question about HP Pavilion a1220n (A1220NED904AA) PC Desktop

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According to geek squad- motherboard problem on hp pavillion a220

He said board needs replacing or replace computer. what causes this to happen? how do I avoid if I get it replaced? comp is about 4 yrs old. Is there a life span expectancy for computers?

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  • David Preston
    David Preston May 11, 2010

    Tracy,



    Before we can venture a guess as to what caused "Geek Squad" to want to replace your Motherboard we would need to know what the symptoms were that led you to take it to them. It would also be helpful to know the Manufacturer of the PC/Motherboard and what Operating system you are using. I'd ask them to explain to you what on the Motherboard faulted that it needs to be replaced.



    As for the life expectaecy of a Motherboard. It varies by manufacturer and board. I've seen some that are 15 years old and going strong and I've seen some that go bad in as little as 6 months.



    Hope this helps,

    Dave

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If you've been told the motherboard needs replacing it could be true, especially in older laptops. Thinks get hot, brittle, and then a circuit gets broken. I recently had new motherboards installed in two Dell Inspiron 8200 computers. I found the boards on ebay for $70 ea. and had a local shop install them for another $70 ea.

Keep in mind Ram and video cards are common failures too.

There are quite a few diagnostic utilites out there to check for yourself before replacing the motherboards. If you want to spend the time look for ones from your computers manufacturer.
Let me know if this helps you

Posted on Dec 31, 2008

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BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

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Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

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They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

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