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Gmail video chat is not working with my mom. it works with everyone else but she cannot hear or see me. she installed the software

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  • jules553 Jan 13, 2009

    We can't figure out what the problem is with my mom and sister not being able to video chat. I have been able to do it with my daughter and with my sister we can hear each other and she can see me but I can't see her. With my mom we can only hear each other. Any advice? We feel like we have done all the chat setting has told us to do.

  • 04bh Jan 21, 2009

    Gmail video chat is not working. Anybody who is chatting with me can see only his/her video and I also can see only myself. We can not see each other. After sometimes an error occurs and the video stops.

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Have your mom reinstall her flash plugin and java plugin. If that doesnt do it, goto internet options and restore to default

Posted on Jan 26, 2009

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If you're still experiencing difficulties, this may be caused by a conflict with software on your computer, browser cache that needs to be cleared.

If you have an anti-virus software or firewall installed in your computer, it might prevent Gmail from working properly.

If you are using Internet Explorer, go to Tools -> Internet Options, then click the Advanced tab. Uncheck the box next to Enable third party browser extensions under the Browsing header.

I hope this resolves the problem. Please take a moment to leave a comment if you find this solution helpful. Your feedback is important and very much appreciated.

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You neeed to install the Microsoft plugin and restart your browser. That's all.

Please note that that service is not officialy announced by Google.

Best regards,

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