Question about Fantom Titanium II (TFD500C16) 500 GB USB Hard Drive

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Fantom drive problem

I used a fantom usb 2.0 drive to back up quickbooks ect. The pc crashed, I reloaded the OS and software but when trying to retrieve the files from fantom drive ,it only transferred empty folders. I know the info is on there by amount of data it states has been backed up. I used windows backup instead of fantom software, mistake i guess. any ideas how I can get these files back in full. thanks, Tom

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Hi,
Go to My Computer and Explore the Removeable Drive and you'll see what files are actually on it.
Hope this helps

Chris (ziraffa)

Posted on Dec 31, 2008

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And then pls explain briefly.

Posted on Dec 31, 2008

  • kishor khatri
    kishor khatri Dec 31, 2008

    coonect your ahrd dirver with other computer then backup all dat to that other computer.

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If you drive makes loud clicking sounds it is likely that the drive has experienced a "head crash"
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Have you tried this in another PC with, say, WinXP? If it worked then it may be 1 of 2 problems:
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2) The USB port is not giving enough power to the drive for it to run (a problem common in older PCs). I have an external USB harddisk that needs to use 2 USB ports in my old Dell laptop since 1 USB port can't supply the power it needs. The cable should have a dual-USB jack on one end, this is so you could use the power from the other USB port.

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As this question is a little vague...Here is a link to the Fantom website (Mac Issues): http://www.fantomdrives.com/support/faqs/hdfaqmac.php4

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