Question about Microsoft Zune JS8-00001 Digital Media Player

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30 gig Zune is froze up

I tried the back button and up button reboot but it did nothing. Any suggestions?

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  • aaah Dec 31, 2008

    Mine is locked up also. I tried the back and up keys simultaneously and nothing happened. The screen is stuck on the zune logo with the white bar on the bottom.

  • clm12704 Dec 31, 2008

    Okay... what the ****. I have the exact same problem and its never done this before. It won't reboot, the pc doesn't recognize it when I plug it in. Any help?

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Looks like Microsoft had a Y2k moment. Apparently this is a time glitch that Microsoft didn't prepare for. Dur! It is supposedly going to fix itself tomorrow at noon. We'll see...

http://www.zune.net/en-us/support/zune30.htm

Posted on Jan 01, 2009

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Mine is locked up also. I tried the back and up keys simultaneously and nothing happened. The screen is stuck on the zune logo with the white bar on the bottom.

Posted on Dec 31, 2008

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1 Answer

80 gig zune keeps restarting to a screen that says please wait


i am facing a problem that when i am connected my Zune 80g to my pc that not recognized my pc. i lost my soft ware of zune you have any suggestions send my email. emaid id : paloju_rajender@gmail.com
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Use the back arow and press up on the touch pad simultaniously. That will force reboot it

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Sounds like a firmware issue or booting problem, you might have to reformat it then reinstall the zune firmware and reupload all you'r media to you'r zune.

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Zune froze won't reset tried back button in unlock and held top of zune button but did nothing.


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This is the first time I have had any problem with Zune in 12 months and very grateful to Fixya in helping me find the solution.

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Zune 30GB froze


pull the case apart, unplug the battery pack for about 30 seconds, then put it all back together. it's not near as hard as it looks.
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

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My zune froze when I turned it on. It is frozen on the Zune welcome screen with the loading bar at the bottom. I have tried the back and up button and it has not worked. I have also tried the back, up and...


There's a fix:

Your Zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

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2 Answers

Frozen Zune


Turn it on: if it will stay powered up, hold down on the pad, and hold the back button at the same time: This will turn the device off, thus possibly fixing the problem. (for the record, holding up on the pad while pressing back will reboot the device, but I find this sometimes does not want to take, like in the situation you are having)


I may also suggest plugging it into any give USB port, letting it try to charge again, then, when you unplug it, do the reboot or turn off commands as described above.

Hope that this helps: I would think the system is off, since you say it "turned off" on you, and now when you start it up you get the "i need a charge" battery, but knowing how my 80 gig acts sometimes, it may THINK it is shutting of when it is not.

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you should try calling a product hotline and hopefully get it fixed but if that doesn't work then your computer probobly has something wrong with it. otherwise, you zune is busted. hope this helps.

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8 Answers

Zune keeps freezing up...


JUST HOLD THE BACK BUTTON AND THE UP BUTTON FOR 30 SEC. AND YOU WILL BE GOOD DON'T WORRY PEOPLE.... ALSO WHEN I FREZZE ALOT THAT MEANS YOU DATA ON THE ZUNE IS COUPPORTED AND YOU WILL NEED TO RESET THE WHOLE DEVICE OK.

Feb 19, 2008 | Microsoft Zune JS8-00001 Digital Media...

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Try enabling your Windows XP to see your Zune as an external hard drive. This will allow you to browse the contents of your Zune and recover any music that might be on it.
Look for Zune Explorer Enabler here:
http://www.softpedia.com/get/Multimedia/Audio/Other-AUDIO-Tools/Zune-Explorer-Enabler.shtml

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