Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune 30g screen logo won't go away!

Charged my 30g Zune last night, unplugged it this morning and the Zune logo screen won't go away! I tried pushing the back and up buttons at the same time. It doesn't work. Zune logo will not do away ... Tried all the fixes I found so far on line. Still player does not work,

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  • jnona Dec 31, 2008

    Ditto me .. please send solution when discovered!

  • zaain_usa Dec 31, 2008

    i have the same problem zune 30 g screen logo won't go away, last night I charged my zune player but in morning it stuck on zune 30 g screen try every combination but it won't worl please help me if any body know the solution of this problem

  • JoeFriday72 Dec 31, 2008

    ZUNE 30GB FROZE ON DECEMBER 31, 2008

  • WaveZ Dec 31, 2008

    Thanks , but none of those worked ..

  • snash934 Dec 31, 2008

    wow, this is totally weird. i found this site in a desparate search for help. this very same thing has happened to my 30gb black Zune last night. i left the zune in the charging station last night as usual. however, when i woke up this morning i noticed that the Zune logo was showing on the screen. when i disconnected the charger, the screen remained. i tried removing the battery, but when it's replaced the screen comes back on and remains.

  • Anonymous Dec 31, 2008

    Exact same problem on Zune 30g that it freezes on the startup screen and Zune tips on trouble-shooting don't work to reset it. And it also happened today 31st Dec 2008. Since so many are reporting the exact same problem it must be either a bug or a virus ... The Y2k problem delayed perhaps :-) Presumably Microsoft will fix it somehow once they realize it's a common problem. So all should post a message if they experience this problem!

  • rons350 Dec 31, 2008

    I have the exact same problem, tried to turn it on this morning and the zune logo wont go away....I'm glad i found this site. This really sucks, another reason i dont like Microsoft...

  • diegosantana Dec 31, 2008

    This happened to me just last night. My Zune was playing, suddenly it re-started, then the Zune flash screen came up, and the loading status bar stopped near the end. The process seems hanged sincce then. The device doesn't react to any button press.

    I tried to drain the battery, but once it gets back it hangs again.

    Any ideas?

  • diegosantana Dec 31, 2008

    None of these solutions helped...

  • sgtcortes_us Dec 31, 2008

    Dang, I have the same thing...I checked mine to see if it was doing it and sure enough it is....did last update 5 days ago. Should have bought the Ipod...



    black Zune

    30 gig

  • Terri Duncan
    Terri Duncan Dec 31, 2008

    Same problem on both mine and my daughters

  • Anonymous Dec 31, 2008

    Same problem on this end, Zune screen stayed on for 2 hours, then finally shut down. I pressed play button and battery picture came up with a exclamation point. I think We all have battery problems, We need new ones. FrankK.

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Http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

remove battery for 30 seconds.

do not go past step 4.

listening to mine for 30 minutes so far woohoo!

Posted on Dec 31, 2008

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Check out this link to Microsoft it may help you.
http://www.zune.net/en-US/support/topissues.htm

Posted on Dec 31, 2008

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http://forums.zune.net/403986/ShowPost.aspx

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http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

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http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

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Zune 30g screen logo won't go away!


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