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HP Pavillion dv6121tx 15.4" notebook problem with DVD Drive

Configuration: WinXP SP3 & IE7
Recently re-formatted HD and reinstalled WinXP from scratch. All working alright apart from the DVD player. I can still play DVD movies and audio CD songs without any problem like before. However, I have problem running software CDs and some audio CDs. I cannot run installation CDs anymore. Is this the indication of the DVD Drive problem or registry problem. This is the internal DVD drive. Please help.

ptiew

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  • ptiew Jan 01, 2009

    To Smithbrother

    The DVD Drive/Player is seen on the screen because I can still play most DVDs but not all CDs.

    No error messages. The drive tried to
    read the CD (by making the crackling noises) and after a while it just
    stops. On the Window Explorer right hand screen - nothing appeared,
    just blank. I tried to run one installation CD for a number of times
    and out of 10 times, the drive managed to read 1-2 times. It reads some
    CDs but not all but so much all DVDs are readable.

    However,
    when I "unchecked" the following and click the drive (i.e. E Drive or
    the DVD drive) in window explorer, immediately the error message "E:\
    is not accessible the request could not be performed because of an I/O
    device error"

    Right click DVD drive i.e. E Drive -> properties -> recording -> Enable CD recording on this drive

    I
    tried to "clean" the laser len/eye using the CD cleaning disc which I
    purchased from the PC store but not successful because basically the
    drive cannot read the cleaning CD unless I can find a cleaning disc in
    DVD format.

    If replacement of the drive the only solution?

    Thanks.

    ptiew

  • Thomas F. Schneider May 11, 2010

    Have you gone into your setup screen and make sure that the DVD player is seen ?

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I am stumpted. I am not sure. normally if a drive cannot read a disk and all of the software and drivers are correct then I would say that the drive head is out of alignment . Pasify me if you will and restore you computer to the time before you stared havign the problem just to insure that it is not software.If it reads DVD's it shoud also read cd's.?

Posted on Jan 01, 2009

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