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Hi as of last night every zune30gb in the world went frozen go to zune web page and go to support on the zune page and put in a repair request i also have a zune30gb so i hope they will be fixing the problem soon .
Disassemble and disconnect the battery for about 10 seconds. All Zune 30's apparently siezed this AM. MS is working on their solution, not sure when it will come out. The battery disconnect is at least a temp fix. Mine works fine after doing it.
To do this, use a small screwdriver to pop off the plastic shielding where
the zune cable plugs into and remove the two screws on either side of the plug.
Next pop the cover off and locate the battery plug at the top left corner of the
zune, using your screw driver, pop the cable connection half way off, and do
this to the other plug on the right side. Wait 3 seconds, then push down the
right connector and then the left battery connecter. Your zune should start up
immediately. Press the backing of the zune down (make sure headphone jack is
aligned) and put the screws and cover back in place.
It's an easy process but if you're unsure don't attempt it.
I had to replace a Zune that was dropped in water. I didn't bother trying to get the Zune program to forget the other Zune. I just attached it and started syncing my stuff. Did you try that? BTW I named the new one the same thing as the old one with no problem.
I turned on my Zune and the screen froze so I turned it off but it would not turn back on.
I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D