Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Zune not working

I turned it on this morning and it is stuck on the main page. just displaying the name ZUNE. cannot turn the zune off.

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  • dandsross Dec 31, 2008

    My Zune only says ZUNE on the screen and nothing will happen

  • Anonymous Dec 31, 2008

    I have the same problem. It looks like Microsoft as usual screwed 30gb up with the new firmware. I have not seen anything yet on the official site. I've been sitting on their support line for almost an hour: I thing everyone is trying to get help. In the meantime, my only hope is that the battery will eventually die and may be it will be able to reboot tomorrow: December 31, 2008 looks like a possible culprit.

  • RSTOKES765 Dec 31, 2008


  • Anonymous Dec 31, 2008

    I am having the same problem...

  • Reilly26 Dec 31, 2008

    Turned my Zune on when I got to work and it had to restart, then it got stuck on the startup screen. I agree with the other poster, could be a Dec 31st problem. Hopefully my battery dies by tonight so I can try to see if I can get through the start up screen.

  • Tinthistle Dec 31, 2008

    I have the same problem, wonder if the firmware update was related to :...
    "Immediately before midnight a leap second -- the first for three years
    -- will be added to atomic clocks around the world by official

    If the problem is as widespread as it would appear, then it should be fun to see what MS will do about this

  • sheeniesheen Dec 31, 2008

    My zune also will not go away from the start up screen.

    I have let it die, and i have plugged it back up to my computer and it doesn't connect at all. I hope this is just a glich.

  • mcphrsn77 Dec 31, 2008

    my battery died. i plugged the charger in and still the same problem

  • magedmaged Dec 31, 2008

    same problem, been working well for a year, hope to find out a solution soon..

  • timandtawnya Dec 31, 2008

    Mine is doing the same thing! Worked fine yesterday but this morning Dec 31 it is stuck on ZUNE screen. Let battery die and plugged into my speaker and still samething happens. None of the buttons work.

  • Anonymous Dec 31, 2008

    WTF is everyones zune doin it today? Mine is as well. That's sad I was getting ready to add movies on it this morning!

  • mcphrsn77 Dec 31, 2008

    my husband tried his and his is working fine. what a crock!

  • Anonymous Dec 31, 2008

    I've got a Zune 30 GB 1st gen. I went to the gym and it woudn't boot. Let the battery run out, charged and the same thing!

  • Anonymous Dec 31, 2008

    ok,it's a conspiracy! New Years Eve Zune meltdown...I am kinda pissed!

  • Anonymous Dec 31, 2008

    im having the same problem 2 its about to tick me off



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Check here for the supposed answer and possible solution from Microsoft.

Posted on Jan 01, 2009

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  • Master
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If these are the 30GB zunes there is a problem with these known as the Zune 30's y2k9 bug. If you call they will fix the problem for you for free. Call 1-877-438-9863 for zune technical support.

Posted on Dec 31, 2008


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pull the case apart, unplug the battery pack for about 30 seconds, then put it all back together. it's not near as hard as it looks.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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My 30 gb zune is frozen

There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

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User's manual/help here:

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