Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Zune not working

I turned it on this morning and it is stuck on the main page. just displaying the name ZUNE. cannot turn the zune off.

Posted by on

  • 13 more comments 
  • dandsross Dec 31, 2008

    My Zune only says ZUNE on the screen and nothing will happen

  • Anonymous Dec 31, 2008

    I have the same problem. It looks like Microsoft as usual screwed 30gb up with the new firmware. I have not seen anything yet on the official site. I've been sitting on their support line for almost an hour: I thing everyone is trying to get help. In the meantime, my only hope is that the battery will eventually die and may be it will be able to reboot tomorrow: December 31, 2008 looks like a possible culprit.

  • RSTOKES765 Dec 31, 2008

    HAS ANYONE CAME UP WITH A SOLUTION?
    I HATE TO BREAK INTO THE CASE!

  • Anonymous Dec 31, 2008

    I am having the same problem...

  • Reilly26 Dec 31, 2008

    Turned my Zune on when I got to work and it had to restart, then it got stuck on the startup screen. I agree with the other poster, could be a Dec 31st problem. Hopefully my battery dies by tonight so I can try to see if I can get through the start up screen.

  • Tinthistle Dec 31, 2008

    I have the same problem, wonder if the firmware update was related to :...
    .
    "Immediately before midnight a leap second -- the first for three years
    -- will be added to atomic clocks around the world by official
    timekeepers."

    If the problem is as widespread as it would appear, then it should be fun to see what MS will do about this


  • sheeniesheen Dec 31, 2008

    My zune also will not go away from the start up screen.

    I have let it die, and i have plugged it back up to my computer and it doesn't connect at all. I hope this is just a glich.

  • mcphrsn77 Dec 31, 2008

    my battery died. i plugged the charger in and still the same problem

  • magedmaged Dec 31, 2008

    same problem, been working well for a year, hope to find out a solution soon..

  • timandtawnya Dec 31, 2008

    Mine is doing the same thing! Worked fine yesterday but this morning Dec 31 it is stuck on ZUNE screen. Let battery die and plugged into my speaker and still samething happens. None of the buttons work.

  • Anonymous Dec 31, 2008

    WTF is everyones zune doin it today? Mine is as well. That's sad I was getting ready to add movies on it this morning!

  • mcphrsn77 Dec 31, 2008

    my husband tried his and his is working fine. what a crock!

  • Anonymous Dec 31, 2008

    I've got a Zune 30 GB 1st gen. I went to the gym and it woudn't boot. Let the battery run out, charged and the same thing!

  • Anonymous Dec 31, 2008

    ok,it's a conspiracy! New Years Eve Zune meltdown...I am kinda pissed!

  • Anonymous Dec 31, 2008

    im having the same problem 2 its about to tick me off

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Check here for the supposed answer and possible solution from Microsoft.
http://www.zune.net/en-us/support/zune30.htm

Posted on Jan 01, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 916 Answers

If these are the 30GB zunes there is a problem with these known as the Zune 30's y2k9 bug. If you call they will fix the problem for you for free. Call 1-877-438-9863 for zune technical support.

Posted on Dec 31, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My 30gb zune is frozen with the zune logo on the screen.


Hi as of last night every zune30gb in the world went frozen go to zune web page and go to support on the zune page and put in a repair request i also have a zune30gb so i hope they will be fixing the problem soon .

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

My Zune 30GB is frozen on the start up thing!


Disassemble and disconnect the battery for about 10 seconds. All Zune 30's apparently siezed this AM. MS is working on their solution, not sure when it will come out. The battery disconnect is at least a temp fix. Mine works fine after doing it.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Fdskfjl;fj


pull the case apart, unplug the battery pack for about 30 seconds, then put it all back together. it's not near as hard as it looks.
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

My 30 gb zune is frozen


There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

8 Answers

Zune 30g screen logo won't go away!


okay so the solution is that tomorrow your zune will reset itself about noon

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

6 Answers

My zune stopped working and now will not turn on


I figured out the solution by just getting upset.
Hold the Back arrow (<-) and Up on the touch pad and it will restart the Zune. This works for the 8gig and 80gig Zune.

Oct 20, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

80 GB Zune will not respond.


http://support.microsoft.com/kb/927001/?sd=zune
try this page it gives you intsructions on how to reset your player and to re install the software

Aug 18, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Reseting my zune


Hold power slider for 10-15 seconds.
User's manual/help here:
http://www.zune.net/en-us/support/usersguide/default.htm

Apr 07, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Can't get my Zune software to forget my device


I had to replace a Zune that was dropped in water. I didn't bother trying to get the Zune program to forget the other Zune. I just attached it and started syncing my stuff. Did you try that? BTW I named the new one the same thing as the old one with no problem.

Jan 12, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

7 Answers

My zune wont turn on


I turned on my Zune and the screen froze so I turned it off but it would not turn back on.

I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D

Nov 12, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

Not finding what you are looking for?
Microsoft ZUNE JS8BRPBDLUG MP3 Player Logo

Related Topics:

88 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft MP3 & Digital Media Players Experts

Ap12
Ap12

Level 2 Expert

103 Answers

Mark Chaney
Mark Chaney

Level 2 Expert

46 Answers

Will Mishler
Will Mishler

Level 2 Expert

302 Answers

Are you a Microsoft MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...