Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune 30g screen logo won't go away!

Charged my 30g Zune last night, unplugged it this morning and the Zune logo screen won't go away! I tried pushing the back and up buttons at the same time. It doesn't work.

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  • michael_kief Dec 31, 2008

    Same thing happened to me this morning. It's driving me crazy.

  • Anonymous Dec 31, 2008

    frozen 30GB Zune. charged, turned it on. Zune logo screen comes up and then Nothing. FROZEN. Had it since release and has never frozen. Must be software issue.

  • jake 4 Dec 31, 2008

    turned on zune 30G this morning and froze up I have tried to hold both button and it is still frozen? anyone help I'm screwed I have had it for only 13 months.I also take very good care of it.

  • Anonymous Dec 31, 2008

    My husband and I both have a zune and woke to the same problem this morning too.

  • ccyre Dec 31, 2008

    I have the same issue too this morning. Is Dec 31 2008 the real y2K? :P lol

  • MWNIC Dec 31, 2008

    FROZEN ZUNE TOO! SEEMS LIKE 12-31-08 HAS ALOT TO DUE WITH THIS HAPPENING TO SO MANY.

  • Anonymous Dec 31, 2008

    Same as all others. This morning after charging the unit displays the Zune Logo and will not start, reset or format. All functions are dead.

  • BLJMT Dec 31, 2008

    I have the same problem this morning. Plugged the Zune in, and all I have is the Zune logo on the screen. I've tried everything to get a response from it but nothing works... HELP.

  • pankajnangia Dec 31, 2008

    My both sons have Zune 30GB. Both of them stopped working as soon as we plugged them for charging. Same problem of Frozen logo

  • Anonymous Dec 31, 2008

    Same as all others. This morning after charging the unit displays the Zune Logo and will not start, reset or format. All functions are dead

  • mcphrsn77 Dec 31, 2008

    i am also having the same issue. i guess the battery will eventually just run dead.

  • Tinthistle Dec 31, 2008

    Exactly the same issue

  • mneezy Dec 31, 2008

    same problem at midnight my zune turned on and stuck on the Zune screen while charging has to do with the 31st date in some way shape or form

  • tmedrano3 Dec 31, 2008

    Same Problem

  • Anonymous Dec 31, 2008

    i tried syncing new songs this morning, i noticed that my pc wasn't finding my zune so i unplugged it but then the screen froze on the zune screen. I tried resetting with the back and up button, but won't work!!!

  • japples Dec 31, 2008

    My zune was working fine, but when I hooked it up to my computer after the midnight it's now stuck on the zune bootup screen too.

  • macarmody Dec 31, 2008

    Exact same problem, exact same circumstances. Sounds like a firmware problem. Hope someone finds an answer.

  • Peter Whittam Dec 31, 2008

    We have 2 30 GB Zunes and they have the same problem. Microsoft say they are aware of the problem and are working on it.

  • Anonymous Dec 31, 2008

    Zune 30GB stuck on Zune Logo

  • Anonymous Dec 31, 2008

    my zune froze on the boot up page, it shows the word Zune and the loading bar in the bottom

  • Anonymous Dec 31, 2008

    I HAVE THE SAME PROBLEMIT BEGAN THIS MORNING AND THE SUGGESTED RESET OPTION DOES NOT WORK.

  • issanni Dec 31, 2008

    I left my Zune 30 with the new 3.1 update connected to my laptop last night and it has the same issue......locked up. Disconnected the battery and it will work for a little while then reboots and locks up again.

  • morrismedia1 Dec 31, 2008

    Zune logo appears - and zune will not shut off- settings show software is up to date - Dec. 31, 2008 

  • Anonymous Dec 31, 2008

    stuck on zune logo/ loading bar

  • Anonymous Dec 31, 2008

    Status:
    Customers using the Zune 30 might experience problems starting their players. We’re aware of the problem and are working to correct it. The Zune Social might be slow or inaccessible. Sorry for the inconvenience, and thanks for your patience!

  • Anonymous Dec 31, 2008

    same problem!!

  • chavezjonath Dec 31, 2008

    i just charged my zune and then i unplugged it and it was on the loading bar and the logo and now it wont go away.

    i have tried the reeboot but it wont work.

    does any one know how to fix it?

    email me at chavezjonathan_14@yahoo.com

    please help!!!

  • dstoked Dec 31, 2008

    same problem with the Zune screen stuck on. What to do?

  • Anonymous Dec 31, 2008

    Mine had the same problem. The logo didn't go off untill the power runs out.

  • Anonymous Dec 31, 2008

    well Microsoft is trying to fix this according to the web almost every zune 30 GB player has the same problem around today at midnight!:( yah it's kind of weird but u got to fell sorry for those microsoft guy working at newyears eve.

  • Anonymous Dec 31, 2008

    well Microsoft is trying to fix this according to the web almost every
    zune 30 GB player has the same problem around today at midnight!:( yah
    it's kind of weird but u got to fell sorry for those microsoft guy
    working at newyears eve.





  • mcconvillepa Dec 31, 2008

    My Zune is doing the same thing. The logo ZUNE is stuck on it. I let it run

    down and charged it back up but it won't reboot..... Please E mail me when you get a solution......... Thanks........ mcconvillepam@yahoo.com

  • nagaflas Jan 01, 2009

    Pressed play on my zune and the darn thing rebooted. But the zune boot up screen WILL NOT GO AWAY! I let the battery go down and later recharged it on my PC. Just when it got enough juice to run on its own...the same thing. WTF is going on?

  • Anonymous Jan 01, 2009

    My Zune 30g screen logo also wont go away, I turned it on around 9:30 pm, my time and I tryed restarting it, that wont even work. Please notify me when a solution is avalible. linauniverse12@yahoo.com

  • Racegirl8721 Jan 01, 2009

    OMG I am having the exact same problem! Yesterday it was working good, then I went to work this morning and turned it on then it froze on zune logo screen. I tried letting the battery die and charging it again but nothing works. No buttons, nothing. Man some one needs to find the solution!!

  • GrandMasterX Jan 01, 2009

    Well my 30 GB Halo Edition Zune was working fine yesterday and all of a sudden when i woke up this mourning, my zune was frozen on the zune logo with the loading bar underneath it. So i take it to work hoping i can reboot it but not even that trick worked on it, so i was confused cause that always work. So i look up for a solution on zune.net but could'nt find anything until i came across this site and found out everyone with a 30 GB zune are all having the same problem. So hopefully someone, anyone find a solution to this error and let me know something.

  • Anonymous Jan 01, 2009

    Same Problem. It's making me very sad with out my Zune but I really hope that it's true that it will reset itself soon.

  • Jchant54 Jan 02, 2009

    Tryed what Microsoft told us to do and this still does not work, I don't know what to do, I guess I'm out of $$$$$$$$ thanks to the great programmers a MS, they should be reimbursing us for our loss.

  • jr avellaneda Feb 18, 2009

    i change the motherboard and turn it on and it wont go away

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Okay so the solution is that tomorrow your zune will reset itself about noon

Posted on Jan 01, 2009

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If the HDD doesn't spin at all while it is stuck on the logo, there is a motherboard issue. If the logo blinks on and off as it is plugged in, you most likely have a battery issue. there is a zune repair tutorial online that gives you an idea on how to do any of those replacements yourself. parts are on ebay.

Posted on May 17, 2009

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Alright guys, I was just having the same problem you all are. I was using my old 30G Zune last night at a party, and turned it off afterwards. This morning, when I turned it on to use it in my car, it stuck at the bootup screen and I just stared at it the whole ride home.

After looking for some answers, and seeing other people couldn't reset it or turn it off, I just started messing around with the battery.

This just worked for me: Where the usb cable plugs into the bottom of the Zune, there's a small plastic piece around the hookup. Take off the plastic collar, and under it there are 2 small philips head screws. You're probably going to use a screwdriver for glasses or small computer parts. Carefully remove the back of the case with a flathead screwdriver by going around and gently prying it away from the front. When you've got the case off, you'll see the hard drive and the battery, which has a golden strip running from it to the usb hookup. Unplug the golden strip where it hooks up to the usb component and take out the battery, it comes right out. Plug the Zune into your computer for a few seconds, the bootup screen will flash every second or so. After about 5 seconds, unplug it, plug the little white part of the golden strip back into the socket thing, and turn your Zune back on.

This is just what worked for me, and I hope it works for you guys too, just be careful not to scratch anything inside of the case when you're prying it off.

Posted on Jan 04, 2009

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Your zune will reboot its self..
at 4a.m pacific time(thats 7a.m eastern time)
but if yuo have it plugged in to any thing.
unplug it and let the battery drain and when it dies and it is after the time listed above
plugg it back in and it will charge and it will reeboot its self and it should all be back to normal after that....
good luck and happy new year!!!

Posted on Jan 01, 2009

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Just wait till tomorrow noon thats what the zune team said. just read their forums it is way more reliable than this.




Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

Posted on Dec 31, 2008

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Solution #3
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.


Matt Akers
Zune Product Team

Posted on Dec 31, 2008

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What can i do to fix this problem??

Posted on Dec 31, 2008

  • BigTest54 Dec 31, 2008

    When i Woke up this morning my zune had a black screen and the Zune logo on he front. and it won't go awa... how do you reset your zune??

  • BigTest54 Dec 31, 2008

    When i did what the Technical Support told me... it didnt work

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There is a problem with these known as the Zune 30's y2k9 bug. If you call they will fix the problem for you for free. Call 1-877-438-9863 for zune technical support.

Posted on Dec 31, 2008

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