Question about Microsoft Zune JS8-00001 Digital Media Player

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My 30 gb zune is frozen - Microsoft Zune JS8-00001 Digital Media Player

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  • phinhead Dec 31, 2008

    Everyone who has a 30 gb zune is having the same issue. if you go to the Zune website, click on help, and check out all the posts. it happened around midnight. No word from MS yet on how to fix it, or what to do.


  • mrizzio Dec 31, 2008

    I have the same problem. It froze when I tried turning it on this morning. I've googled it for the past hour and nothing useful is coming up.[hold up and back/down and back, yada yada yada]

    It's a conspiracy.

  • Anonymous Dec 31, 2008

    Two 30g devices - two years old - one black and one white -both have locked up within two hours of eachother - zunelogo on screen -bar frozen - every combination tried - powered down - both devices have the latest firmware - think microsoft have a major one here

  • Anonymous Dec 31, 2008

    it just happened to me right now.

  • concavescorp Dec 31, 2008

    same thing for me. I had it plugged in overnight while i was downloading new videos. nothing works for me to reboot.

  • kosta_bas Dec 31, 2008

    I have same problem my zune froze it wont restart and turn of turn it of when battery drain help me

  • Anonymous Dec 31, 2008

    Same thing is happening to me... 30g Brown Zune

  • toylude Dec 31, 2008

    Same issue, I have 3 30g zunes that are all stuck on the loading screen. Reboot and reset not working and its starting to heat up. I have a friend that just got one for Christmas 120g and its working fine so it seems to only be an issue with the older ones. I didn't pay this much money to run into these issues without a resolution!

  • libertad77 Dec 31, 2008

    OK me too and i just got it the other day does any one have an answer!!

  • GlennaS Dec 31, 2008

    Is this only happening on the 30 GB Zunes?

  • jatherton60 Dec 31, 2008

    I have the same issue. The battery has drained and I am attempting to recharge it. I hope this works. Sure seems funny that this same issue occurred around the same time. I smell a class action suite.

  • dnaab62 Dec 31, 2008

    Mine is frozen also. Shows the black background with Zune logo and ZUNE underneath the logo. Also has the white line accross the botton. Tried a re-set but got nothing. Tried plugging into computer and nothing.



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Hello today is 01/01/2009 8:57am PT I know it's been a few headaches the last 30 hrs and I just got my Zune back from the no where land it's working, god knows for how long.
I let the battery drain and this morning I plug to my computer to the point where it restart and it work I open up the zune software I guess there should be some update by now, I did nothing like some other sites tell you to do, caution! think about a possibly recall on this units, maybe you get a credit to get a new one.
I guess that will be a best solution for Microsoft to avoid any law sutes.

Posted on Jan 01, 2009

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go to step 4 only

remove battery clip for 30 seconds.

Mine works now.

Posted on Dec 31, 2008


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Posted on Jan 02, 2017

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SOURCE: Microsoft Zune instalation problems

you need to erase the program and then download it again

Posted on Nov 06, 2008

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SOURCE: 30 gig zune frozen on "ZUne screen"

problem should be fixed today zune internal clocks couldnt handle the leap year second both of mine now work just sync with comp and it will be fixed

Posted on Jan 04, 2009

  • 60 Answers

SOURCE: frozen 4 GB Zune

take the battery out and restart..

Posted on Jan 16, 2009

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1 Answer

Zune player hardware problem

eeh, this is a pretty bad problem. I would ask you if you had a warranty, but you took it apart... I can only suggest getting a new one, not a 30 GB because that one seems to have the most problems. Fixing it though, you could ask the Geek Squad about it. Next time it freezes, just wait for the battery to die, then charge it and restart it.

Jan 20, 2009 | Microsoft Zune JS8-00001 Digital Media...

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Frozen 4 GB Zune

take the battery out and restart..

Jan 16, 2009 | Microsoft Zune JS8-00001 Digital Media...

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My Zune is frozen with the battery and plug showing. Any suggestion?

30 GB software has a clock update error due to leap yr. adjustment - microsoft states it will repair on new years day . 

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

My Zune 30GB is frozen on the start up thing!

Disassemble and disconnect the battery for about 10 seconds. All Zune 30's apparently siezed this AM. MS is working on their solution, not sure when it will come out. The battery disconnect is at least a temp fix. Mine works fine after doing it.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

My 30 gb zune is frozen

There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

30 gig zune frozen on "ZUne screen"

if u want to fix ur frozen zune take it apart
u will need a razor and a few mini screw drivers
take it apart and remove then reinstall the battery
it should work fine after that

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My 30 gb zune is frozen

goto step 4 only remove clip for battery wait ten seconds. It worked for me!

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

30 gig zune frozen on "ZUne screen"

Theres a note on the zune website about this issue today... Looks like its microsofts fault! At least I feel better knowing I didn't break my zune!

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2 Answers

Zune brown 30 gb

I'll post an solution, IF I HAD ONE! (ill get one soon)

Feb 22, 2008 | Microsoft Zune JS8-00001 Digital Media...

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