I turned my zune on and it was a black screen and then i pluged it in my computer and then it was still frozen and i had reset it by holding all 3 buttons and then it worked for 5 minutes i charged it and then when i went to play music it was frozen at the main screen and it has been like that for 2 days already and the battery will not die and i have tried everything and this will not work for me at all the zune products **** they are no good everything needs to go back to the old days
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
have a 30 GB Zune that crashed today while I was using it; all you need to do is press all the buttons on the front of the player for around ten seconds or so, and the logo will come onto the screen and the player will reboot. I believe the black screen means the Zune has crashed for some reason, but this method worked for me, so give it a try. (Mind you as well that I had it plugged into the computer at the time as well when I did this. But now it works just fine for me.)
find the reset button and use a paperclip to press down on the resset button. only for 10 seconds. if it doesn;t work then do it again and hold it for 30 seconds.if that doesn;t work hold it for a min. if that does;t work its fried.
Go look on zune.net and then click support. My zune just did the same thing a little bit earlier and I was worried so I went looking on the net and found these entries. Under support it says:
My Zune 30 is frozen on the boot screen, now what do I do?
You will need to reboot your device after noon GMT (that's 7 a.m. Eastern or 4 a.m. Pacific time) on Jan 1, 2009.
Please unplug your Zune (no AC or USB cables).
Because your Zune is frozen your device battery will begin draining, this is good.
The battery will eventually be fully depleted and the screen will go black.
After noon GMT on January 1 connect your AC power or USB cable such that the battery can begin charging again.
Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!
My Zune 30 has been working fine today, should I be worried?
Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.
If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue. If this happens, see above.
The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.
What if I have DRM content on my Zune?
Your DRM content will most likely not be affected by this issue. However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.
What if I took the advice on the forums and hard reset my device by disconnecting the battery?
This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…
If you have DRM content on your device, your DRM store is now out of sync with your secure clock.
You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.
Alternatively you can format your device and resync the content.
To do this, use a small screwdriver to pop off the plastic shielding where
the zune cable plugs into and remove the two screws on either side of the plug.
Next pop the cover off and locate the battery plug at the top left corner of the
zune, using your screw driver, pop the cable connection half way off, and do
this to the other plug on the right side. Wait 3 seconds, then push down the
right connector and then the left battery connecter. Your zune should start up
immediately. Press the backing of the zune down (make sure headphone jack is
aligned) and put the screws and cover back in place.
It's an easy process but if you're unsure don't attempt it.