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ok well for this you will have to go to the zune website and go to support and send a repair request as of last night all 30gb zunes including mine went blank and would not work so microsoft should have and answer soon.
Listen everyone this is what happened to me and what I did. Let the battery drain completely (unplugged from computer). It usually takes 5 to 6 hours to drain completely. Then plug back in and hold the back and down button at the same time. Zune should resume functioning afterwards. All that is needed is a recharge.
OK this seems weird but if you have like a Nintendo Wii or a PlayStation 2 or 3 take you sync cable and plug your zune into the usb port on the system because sometimes the battery is just so dead that it dosent have enough power for the computer pick it up. mine done this a few days ago and i left it plugged into my Nintendo Wii over night and it started working again
I turned on my Zune and the screen froze so I turned it off but it would not turn back on.
I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D