Question about Western Digital 500GB My Book World Edition 500 GB Hard Drive
Have just purchased this from Amazon, but when I try to connect to Western Digital the website will not load. Indeed the IPs for westerndigital.com and wdc.com apparently do not exist!
I am unable to access any form of support at all from the manufacturer and so have no clue as to how to use the device. The purpose of buying it was ease my nearly full C drive by transferring data across.
How can I do this, and do you have any info regarding contacting WD please?
That's an interesting issue about the website. Try doing this: Go to Start/Run/ and type cmd and then Enter. Type in there ping www.wdc.com and see if you get positive replies.
However, I think all you want to do is get the external hard drive working. You should have received a cd with the hard drive. If you did, then put it in and run it. It should take you through some type of wizard. Once it's installed, you should be able to go to My Computer and see another driver letter.
Double click on it and it should be empty or have some default folders. You should be able to copy an paste the files you want to save into it. Let me know what happens.
Posted on Dec 31, 2008
Hey, matt here. This link should work to their support section. It could also be that your anti virus is blocking the site saying that is not secure? hope this works for you. Matt
Please rate me
Posted on Dec 31, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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