Question about Arris SURFboard SB4200 Modem

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Cable modem connection problem

Hi,

My cable modem got some problem connecting to the local cable network, I have call the cable company, but they say the connection is working fine, but I really find it strange that sometime is can get connected, but if the modem is idie, it could disconnected without any reason. Could this be a problem with my cable modem?

Pls advice, Thanks
Chnghlj

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Hi, First of all that particular modem is an End of Life modem (meaning it is no longer recieving updated firmware). But that still does not neccesarily mean that its your modem what you need to do when your modem cuts out is to note the leds on the front of your modem. If the modem gets stuck on either the 2nd light from the top or the third light then it is definitely a cable problem. Contact your cable co and tell the tech what lights were stuck blinking while you could not get online and he will know what that means. If you need some more help let me know, because I can explain more. good luck

Posted on Jul 04, 2009

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