Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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30GB Zune Froze

30GB Zune Black /w v 3.1 software.

I was listening to music when all the sudden it turned off and turned on by itself. But when it turned on it froze on the loading screen (where you have the zune symbol and ZUNE writen underneath and the loading bar). And it stays on with that screen on. I tryed all button combinations that I read on this site, but it still didn't work. I let the battery die and when I charged it back up it still went to the same screen. When I pluged it to my laptop, my laptop doesn't recognize it. All it does it stays on the loading screen.

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  • stacmday Dec 31, 2008

    Ihave the same problem and would love some information regarding it. This is very frustrating!!!!!!!!!!!!!!!!1

  • pumpkin1124 Dec 31, 2008

    Zune screen frozen with Zune symbol and loading bar along the botton. Tried letting battery run out and recharging but made no difference. No combination of buttons will change screen. The computer will not recognise Zune either.

  • Anonymous Dec 31, 2008

    same problem as you guys. frozen on zune screen with the bar full

  • Anonymous Dec 31, 2008

    all happening on the same day. WTF.

    is it like the zune blackout or something?

  • zh582070 Dec 31, 2008

    Oh my god I have the exactly same problem on the exactly same day. It just turned off by itself and no matter what I do it just stays on this fxxx screen with the logo and the full bar...What is going on??

  • Anonymous Dec 31, 2008

    for one thing, it pisses me off, cuz i was just going to unleash a massive load of songs onto the zune.

    damn, wtf. i think MS programmed to set off on new years eve?


  • jdub336 Dec 31, 2008

    I have 2 Zunes with v1.x and v3.x software. Both now have the same problem, both happened today. Not Version based then....

  • BoriLegend Dec 31, 2008

    Are you guys kidding me? The same happened to me today (Dec 31st 2008 at 6:15AM ET)

    What is this? It has happened to me that the screen froze while playing and i hit back button and the up button on the circle together and it restarted.

    That doesn't seem to work with this problem. Any solution? Anyone?

  • skelly2 Dec 31, 2008

    Screen is frozen on the Zune logo. It does not respond to any combination of buttons. It started suddenly this morning 12/31. Never had any problems before

  • voodoo12 Dec 31, 2008

    The same exact thing did it to me when i was at work at about 2 in the morning. It stayed on the loading screen for about two hours then turned off. Now all i get when i turn it on is a exclamation point inside of a battery. Doesn't do anything when i plug it in to the computer either. WEIRD.....sounds like some X-files.

  • Anonymous Dec 31, 2008

    hell yeah man.

    frickin corrupted zunes.

  • zuniedeb Dec 31, 2008

    Same problem here... was using my 30GB Zune last night. Left it on to charge, this morning it is stuck on the Zune screen and is comepletely unresponsive. I'm actually relieved to see others with the same problem, MS will have to respond if it is this widespread.

  • Anonymous Dec 31, 2008

    Zune logo shows; can't reset; PC won't recognize. Worked yesterday. Help.

  • Slushdiesel Dec 31, 2008

    Something is very fishy since i have the same issue as everyone else here!! Loading screen and the bar appears to be about 95% full. I hope there is a fix or will be one, or there is going to be a Zune owners riot really soon!!

  • gjbevil Dec 31, 2008

    Same problem. I went to turn on Zune this morning (12/31/08) and it froze on Zune screen with boot up bar about 90% complete. No buttons or reset work. I recently updated the Zune software a week ago. I wonder if this is the source as all happening on the same day is really suspicious.

  • Anonymous Dec 31, 2008

    I have the same issue.  My brother just sent me an email asking if I was having any problems because he has the same thing.

  • Slushdiesel Dec 31, 2008

    Well i started contacting friends that are Zuners and they are also feeling the pain. I'm wondering if there is a date glich in the program. Looks like there's about to be a rise in Ipod sales :)

  • Anonymous Dec 31, 2008

    Same problem!

  • alextiger Dec 31, 2008

    Froze around 2:00 am this morning. Will not restart. let the battery run dead. recharges but logo screen still will not go away and computer will not recognize.

  • Anonymous Dec 31, 2008

    Same thing happened to me guess we just have to wait and see.

  • bgmik13 Dec 31, 2008

    Same thing here! Frozen on the boot screen. My 120 gb is working fine, just my 30 gb is screwed.

  • Jenniferkaye Dec 31, 2008

    same here went to turn on my Zune, it was on the logo screen. now that i have call tech support and went through the directions and now a big ! point flashes across the screen. please help!!!!!

  • Anonymous Dec 31, 2008

    This may have something to do with leap year as today is the 366th day of the year. Chances are all of these 30GB zunes will be working tomorrow

  • dirtydevil06 Dec 31, 2008

    damn u y2k08 bug, y.............y............y.................... i have the same problem...

  • Anonymous Dec 31, 2008

    Mine does the same, still, mine had the old software, i mean, it didnt had any games yet, and has been some time since last time i was in the Zune site, so this is not related to the software verion we use, what is this?

  • Anonymous Dec 31, 2008

    Same exact problem :/ kinda sucks haha.

  • lil_o8 Dec 31, 2008

    This is not cool.... I thought it was me. FROZE!!!!

  • schmidte Dec 31, 2008


  • Anonymous Dec 31, 2008


  • alissa_1022 Dec 31, 2008

    The same thing has happened to my friend's zune, her brother and sister's zunes, her cousins' zunes, and mine. We noticed my friend's zune froze at around 2:30 a.m. and i just noticed mine has done the same thing. When i turned it on it started loading up but then froze.

  • Anonymous Jan 01, 2009

    I have the same problem. My Zube30 wasn't discharged. When I went to use it today, it got stuck on the Zune loading screen. After plugging it into a computer, the battery symbol with an exclamation point appears. Argh! This is aggravating...

  • Steven blackie Aug 01, 2012

    I have a problem similar to this! One day my zune just randomly started jamming so i restarted it and it was loading normally on the start up Logo screen and when it was done loading the screen went all glowing black and did NOTHING! Idk what to do i tried leting it die and recharging and it didn't do anything my zune is 30gb


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Turn the Zune off, then push the left and up buttons as you keep it connected to the computer charger. That will hard reset the Zune. If it doesn't respond to the hard reset it is more likely you have motherboard issue. There are parts available on ebay, there is a zune repair guide that will show you how to replace the logic board.

Posted on Mar 03, 2009

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A co-worker of mine may have found a solution. But it is risky, since you have to open your Zune. Since his Zune has already no warranty, he carefully opened it, unplugged the battery cable and waited a few seconds, plugged it again and restarted.

The device is now working! we're listening to it right now and the computer recognized it. It seems like a solution to me! (If you have no problems opening your Zune). there is this video and some others on youtube that can instruct you on opening your Zune:

I'm about to do it now. Good luck!

Posted on Dec 31, 2008

  • BoriLegend Dec 31, 2008

    Guys I did it with my Zune and it worked. The player is now working just fine. Try it, there's nothing to lose. Just be careful!!

    Good luck!


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Opening the case and disconnecting the battery is probably the right solution but be very, very cautious.

If the unit is under warranty, try bringing it back to the place of purchase and ask them about warranty repairs. There just may be a local authorized repair center that can do this for you.

If you're going to brave this attempted repair, I would suggest you ground yourself and the case of the unit first to discharge any static electricity you may have acquired on your person. These new micro miniaturized entertainment devices utilize ultra-static sensitive xMOS electronic chips, gates and arrays in them and touching the wrong part inside the unit can toast it in nano-seconds.

Good luck and Happy New Year,


Posted on Dec 31, 2008

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Posted on Jan 02, 2017

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SOURCE: 30GB Zune Froze

all of the zunes 30gb in the world went dead last night go to zune and request a repair they will be helping you soon .

Posted on Dec 31, 2008

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