Just got a new Jackson XL, but not washing properly. Had a technician install for me but looking at the lines from the soap, etc., they only run from the bucket to just above the water hammer (?). Is that right? Other than a vacuum feed I don't see how any detergent will get used.
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Re: soap, sanitzer not pumping into dishwater
I believe this unit has built in chemical pumps, I cannot tell your installation without more information, but the tubing from the chemical buckets would probably go into, or connect to fittings in or on the control box, go to www.jacksonmsc.com , go to products tab, brochures, door type machines, and conserver xl, the picture shows pumps on the side of it. Let me know, thank you and Happy New Year
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The issue is the dispensing unit you have is a sanitizer dispenser, not a soap dispenser. The adapter collar on the bottle is the issue. Soap dispensers use a GRY collar, sannitizers use an LBL collar. There should be a sticker on the dispensing unit that says "LBL" or "GRY". Try removing the collar from a sanitizer bottle and place it on your soap bottle......should work fine. In short, make sure your letter code on the bottle mathces the letter code on the dispenser.
You have neglected to include the model number which you must have if you have the manual. Jackson produced a number of models. That said, here is a site that may help you because it shows where parts go in a schematic:
The problem is hard water not soap. There is a new product out called the dishwasher filtration system.It filters the water before it enters your dishwasher. It works amazing and has a money back guarantee.You will love the way your dishes look after the first load. It is also very affordable (like 70 bucks). Go to www.dishwasherfilter.com to find out more info.
There are several possible causes for this problem. Start the dishwater and listen for the opening of the soap dispenser. It should open just after the pre-rinse (depending on make and model). You should hear an obvious click when the door opens. If it opens too late, this could be a control timer issue.
The door could also be getting stuck against another object (basket for instance). Yet, another cause may be a clogged or defective pump. This can be checked by bypassing the door sensor switch (I use a pencil). Close the door almost all the way (or expect a very wet kitchen). Start the machine and observe the water flow. It should be very powerful and should hit all surfaces. If it is trickling out, you probably have a pump problem.
That's a normal path for the soap. It sounds like the water just sits in the bottom without being pumped through the spray arms. Does the pump motor run? Pop the door open in the middle of the washing cycle--you should see hot water dripping from everything and the soap picked up and circulated with the water. If this machine has seen a lot of use, the intake screen under the lower spray arm may be plugged and is accessed by removing the spray arm and working your way down to the bottom of the deck. Might be a problem for a service technician to take care of.
How old is your machine? Mine was doing the same thing. After doing some research online (and a visit from a Sears technician), I found out that the bearings died on on the drum. The Sears technician told us it
was a combination of the type of soap being used (non HE), and the
amount of soap being used per load that contributed to the unit's
failure. I wish someone had explained that to us 7 years ago when we
bought the machine. Appearently there are enzymes in the soap that will
eat away at the rubber washer that protects the bearings. There are
less of these enzymes in HE laundry soap, thats why it's recomended for front loading machines.I think the HE soap will still eventually
cause this machine to fail, but it would take a little longer than 7 years (maybe 10 or 12). By then it's probably time to by a new
machine anyways. We bought a new machine because it would cost over $500 CND to get the old one fixed. We ended up with a Frigidaire Affinity (FAFW3577KN).
There are 2 different models of the JPX300H. One has a digital timer assembly, while the other is a cam-timer. Regardless of type, the timing unit is located under the wash tub, which can be accessed by removing the front panel directly below the door. If it is a cam assy (which I think it is), locate the microswitch on the cam assembly for the pump which is running incorrectly and turn the cam so the arm of the switch rides along the outside edge of the cam when the pump should not be running.
If timer is the digital type, then contact Jackson Tech Support for troubleshooting assistance. Their service is free and you can find the phone number at www. jacksonmsc.com
before you suspect the pump and motor assy, do you hang the silverware basket on the front side of the lower rack or if not did one of the holders for the rack fall off and you replaced it? I have found that id the basket is hung on the rack that tall utensils will hold the door from opening fully. when that happens water from the spray arm will not hit the soap dish and when you open the door you will see soap in it. also there is a plastic peice on the top rack if not installed the correct way it wil hold the dispensor door closed causing the soap to stay. I see this problem all the time. when in the wash cycle do you hear the water spraying around inside? If you do I would not suspect the pump and motor. And with whirlpool the pump and motor is a full assembly and it is disconected from the under side of the washer and removed from the top. also run it empty on a short wash cycle and listen for the dispensor door to pop open. make sure thats working properly to. check all that out and let me know if it helped. good luck