Question about Plantronics CS60 Professional Headset

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Cs60 base unit not popwering up

I have a cs60 that i cannot seem to get working. when i plug it in no lights come on to indicate power is getting to the unit. the power supply is fine as i have plugged in a colleagues unit and it works fine.

I have also bought a replacement base unit off ebay, which agan did not power up. the seller has sent me a replacement but this too has the same problem?! is there somethign i need to do to power a base unit up, or do i just have 3 units that are faulty?

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5 Suggested Answers

Peter Denton
  • 16 Answers

SOURCE: plantronics voyager 510 headset

Make sure the headpiece is charged. Turn the headpiece off by pressing the little black button on top of the earpiece and holding for about 5 seconds. Turn the earpiece back on again the same way. You should have a slow flashing blue light on the mic boom. The base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.
If this doesn't work you may need to manually pair the earpiece to the base by pressing and holding the Listen Volume Adjust + Button and headset Call Control Button on the earpiece until the light on the mic boom flashes red and blue repeatedly. As above, the base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.

Posted on Nov 05, 2008

Peter Denton
  • 16 Answers

SOURCE: Need to extend the range using the CS60

There is no way to extend the range on these as they are not GAP compatible so will not work with repeaters. However the you may want to look into the Plantronics C65 as this is GAP compatible and you actually pair it up to a GAP comapatible cordless phone which should allow it to be used with repeaters. I have successfuly hooked one up to a Kirk system some years ago and also with a Siemens C450 which worked fine. Most cordless devices generally will not cover 200m unless you go to industrial high power cordless phones like the Engenius.

Posted on Nov 05, 2008

keekus
  • 83 Answers

SOURCE: I have a CS60 Handset doesnt work when the headset is connected

First setup the headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.


Posted on Jul 14, 2009

keekus
  • 83 Answers

SOURCE: Hi, I have a plantronics CS60 that was working

Plantronics CS60: Hard Reset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect

Posted on Aug 01, 2009

HDI Headsets
  • 537 Answers

SOURCE: I bought the plantronics voyager

One thing you can try is to power down and then power the headset back up. The instructions are on the link below for the Plantronics Voyager Pro, particularly the page "Listen To The Voice."

Plantronics Voyager Pro User's Guide

If that doesn't help, then you have a bad processor in the headset. It's still under warranty so contact Plantronics at 800-544-4660 x5 x5538 for warranty service.

Good luck from Headsets Direct!

Posted on Oct 27, 2011

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Hi, we use the plantronics cs60 headset at my place of work and the earpiece stopped working so i have changed it for another one and i have paired them together but now when i pick the ear piece up the...


It would depend on what headset you actually purchased. You say CS60 but it may be the Plantronics CS50 or CS55 headset. The headsets are not interchangeable. If you are not sure what headset you have, simply look on the bottom of the base for the part number. On the headset you can read what part number that is by very carefully looking under the battery. Here is a link to open the battery.

Here is a link to the CS60 instructions to replace the battery.

I think that if the base and the headset are the same it might be that you may need to subscribe or pair it together again.

Here is a link to the CS60 subscription and pairing instructions.

Good luck from Headsets Direct!

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Plantronics CS60: Hard Reset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect

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I am personally using a Plantronics CS60 wireless headset with a Meridian Nortel M2006 Phone and it works just fine.

Here is how you can setup the Plantronics CS60 wireless headset.

NOTE: Before setting up the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

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First setup the headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.


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If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

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1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.

2. Make sure your speaking (transmit) level is not too low. First, try increasing the volume on the telephone. Secondly, the master transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

3. Double check the battery has a full charge. To check press down on the headset into the base station to ensure it is in the base in the correct position.

The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.

3 hours = full charge

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Setup the Plantronics CS60 wireless headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

To be able to hear or speak through the headset, press the call control button on the side of the headset. The talk indicator light on the base should go on and the green light on the side of the headset should be blinking.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

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Setup the Plantronics CS60 wireless headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

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