Question about Microsoft Zune JS8-00001 Digital Media Player

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  • Anonymous Dec 31, 2008

    My zune is froze and I've tried the back and up button it's no help.
    Someone please tell me what to do before I flip out. 

  • erockyou Dec 31, 2008

    yeah i don't know what to do either!
    i unplugged it after syncing and it randomly restarted, went to the load up screen and froze. 


  • Anonymous Dec 31, 2008

    I have the same thing it is stuck on thr load screen....I checked on line and can't do anything!!!!! I have read everywhere and this is happening to everyone....WTF

  • chance12345 Dec 31, 2008

    i have the same problem i left it plugged into my 360 for a bit and saw that the screen was lit up and now i cant do anything and im freakin out

  • berangc Dec 31, 2008

    Froze after plugging into XBOX. This is ********.

  • cesarejm Dec 31, 2008

    yes yes yes im having the same problem....the zune will not reset or shutoff. my last resort is to slam it into a wall na just kidding but this is a real pain....can someone out there help. I have little respect for microsoft at this point.

  • Anonymous Dec 31, 2008

    for some reason, its happened to everyone at the same day?

    a bit odd..

  • rams99 Dec 31, 2008

    My Zune is stuck on the software load screen, I've tried all the resets back and up buttons etc. nothing works, does anyone know how to disconnect the battery....

  • Anonymous Dec 31, 2008

    Yeah I'm with you guys , I am having the same problem

  • Anonymous Dec 31, 2008

    yeah i tried everything. im sure everyone around the world is like WTF right now.

  • Anonymous Dec 31, 2008

    I was playing my zune and then decided to start charging it. After about 15min I paused it and then a little bit after that the screen with the Zune logo came on and just stayed on. It will not load and I can not turn it off or do anything with it. I tried plugging it to my computer and start the program but it would not recognize the Zune. I drained the batterie and now I am charging it to see if that solves the problem.

  • Anonymous Dec 31, 2008

    im sure that everyone is trying that right now. cuz i am.

    although, i have seen this is happening to everyone.

    so wtf mate?


  • 1Doodles Dec 31, 2008

    My zune did the same thing. I"ve had it for more than a year with no problems. Used it last night, then this morning-wham! logo stays on and nothing I do changes it. It is strange that it happened to everyone on the same day...

  • Anonymous Dec 31, 2008

    i know! omg, like, im pissed.

    i have been staying up all night to figure it out. and everything is just messed.

    so, imma just wait let the battery drain. and hopefully the time will come that it will be fixed.

    and maybe the media will talk about it.

  • Anonymous Dec 31, 2008

    WOW!. I too used my zune 30gb briefly last night before midnight. turned it on this morning and now it is frozen with the zune logo. this sucks. hope microsoft has a solution.

  • m_bolton8864 Dec 31, 2008

    i got my zune in florida last year and i now have a frozen screen maybe it has a shelf life and it is out of date on 31 dec 2008 pretty weird **** going on i will never buy another zune it would not charge when i first got it now nothing will work happy new year!!!

  • cesarejm Dec 31, 2008

    I let the battery die and replugged it to my pc and still have the problem with the loading screen and freezing. I think everyone is gonna call Zune. So letting everyone know they open at 9am on east coast.

  • zuneeee Dec 31, 2008

    Wow! i have same problem. my zune 30gig worked fine last night before midnight. I turned it on this morning and it froze. now all I have is the zune logo. this sucks. hope microsoft has a solution.

  • BloodyDovey Dec 31, 2008

    i'm having the same problem with my 30G zune that i had since christmas of '07. i was listening to my zune before i went in to work at 10pm yesturday and around 2am this morning i went to check on my zune in the break room at work, the zune logo was on the screen and i started to worry. i try pressing the play button but nothing happen, so then i tried holding the back button and the up button to reset it and it wont even let me do that! so i left it alone til i got off of work at 6am, when i got home, it was dead even though i knew it had a full battery before i went to work. i'm upset that my zune (thats barely over a year old) is not working and if i was to have it fix, whoever would fix it wont do it because of the fact that discontinue 30G zunes. also its weird that so many people are having the SAME PROBLEM with their 30G ZUNES on the SAME DAY around the SAME TIME!!!! so if anyone has the answer PLEASE HELP ME!!

  • Anonymous Dec 31, 2008

    Same problem here... froze with logo displayed...

  • Spockness Dec 31, 2008

    I have the same f***ing problem. This pisses me off.
    I just woke up and wanted to listen to some music and was like WTF? So I tried everything. Microsoft best have a solution or they won't have my service.

  • hgoble Dec 31, 2008

    I am having the same problem, but mine was purchased in 06 at Christmas, basically the week it was released.

    This is going to be a big screw up for MS, having all of the devices, 30 gig model purchased in 06 and 07, completely lock up and not be able to reset them.

    Here is their support number, 1-877-GET-ZUNE (1-877-438-9863)

  • mdutton2000 Dec 31, 2008

    Mine did exactly the same this morning. Nothing I do will get it to switch off/on or reset

  • Anonymous Dec 31, 2008 many people with their 30gb Zunes frozen with the logo on screen. It happened to my wife's device this morning, she's convinced one of the kids screwed it up. Her music is her life's blood, so this is really a big deal for her. I hope there's a solution...

  • darksonday Dec 31, 2008

    WOW! this is quite a coincindence that so many have the same trouble on the same day. Froxen zune logo as well.

  • Anonymous Dec 31, 2008

    Both mine and my wife's are at the splash screen. Both Zunes were working just fine up until bedtime last night... WTF!

  • busyone219 Dec 31, 2008

    OMG! This is so strange, I was charging my 30g last nite & this am went to take it off the charger & it is stuck with the start screen & none of the tips are working #$!@$#$. Help

  • busyone219 Dec 31, 2008

    Ok, what's up, after reading the Guest's post about his & his wife's zune, I decided to turn on my husbands and guest what yep, his is now stuck also!! 8-(

  • rhythmboss Dec 31, 2008

    I am at the exact same place with my 30G Zune. I plugged it in to charge it last night and when I got up this morning it was frozen with the logo on the screen!!

  • rittels Dec 31, 2008

    guess I won't be using it for my new year's party. this is not good. Hope someone posts a solution quick.

  • Greg Dee Dec 31, 2008

    I'm haveing the same problem

  • Anonymous Dec 31, 2008

    alright, umm if you let the battery die, its not gonna work either. if give it a go if you want. i recently just did it.

    and, i also got this 30bg zune when it first came out.


  • Trucalling23 Dec 31, 2008

    My co-workers is frozen to I normally help her with these kinds of problems but there is no solution if the solutions are not working SOMEONE PLEASE HELP (This one guy said to let the battery go dead and it would automatically reset itself!)

  • kinderlyne Dec 31, 2008

    Well I just let my battery completely drain and I am charging it again on my docking station. the screen has the battery on it. So hopefully we get something.

  • imrealone Dec 31, 2008


  • kinderlyne Dec 31, 2008

    Yeah it didn't work... I'm totally on hold though with the support line right now. I'm pissed that it's not work for any of us.

  • drorme62 Dec 31, 2008

    I wonder why we all are having this problem... all of the sudden on 12/31?
    Mine has worked like a charm for quite some time, and now it is frozen in the startup screen. First time ever.

  • Anonymous Dec 31, 2008

    I have the same problem. I got mine in July 2007 and this morning it just froze at the startup (logo) screen. Looks like Microsoft wants everyone to purchase new ones.

  • jnona Dec 31, 2008

    Whaaaaats up with the lock ups? Mine too worked when I went to bed; this morning it is locked with the logo showing. Very strange ... help?

  • Jenniferkaye Dec 31, 2008

    Same here put my zune on charge, woke this morning to the logo screen...this bites

  • Anonymous Dec 31, 2008

    I have the same problem. And this isnt even my belongs to a friend! I felt so bad because he let me borrow it and I couldnt figure out what I could have done. It's worked fine the past two days. I got to work today and tried to turn it on and I cant get past the logo screen...I hope somebdy figures out what to do and quick!

  • Anonymous Dec 31, 2008

    Sames issue!!! What the hell Microsoft? Thought you would be way more advanced than to let a glitch like this get you. FIX IT!!!

  • calvarnson Dec 31, 2008

    Same problem for me. Zune 30gb freezes at startup.

  • keithstewart Dec 31, 2008

    Y ZUNE FREEZED AND IT WONT UNDO, NEED HELP! problem, and notify you when a new solution is offered.

  • JPTJet Dec 31, 2008

    I also had the same problem during the middle of last night, my 30gb Zune was locked up on the Zune boot up screen. Microsoft better fix this wide spread issue!

  • unleaded Dec 31, 2008

    Yep - what is the deal? Almost like the y2k bug...
    I need my zune!!!!

  • Anonymous Dec 31, 2008

    frozen zune on boot up

  • rachelnoelle Dec 31, 2008

    I have the same problem!!! What happened?! I can't do anything to fix it!

  • rafiq78 Dec 31, 2008

    I also have same problem, if some one has any solution please let me know.

  • rafiq78 Dec 31, 2008

    Can any one help me? My Zune is freez this morning when i try to turn it on. Nothing is working i tried every trick.

  • Anonymous Dec 31, 2008

    i have the same problem with my zune.can u to unfreeze a zune 3.0

  • 79ford4x4 Dec 31, 2008

    My does the same damn thing! I listened to it at about 10:30 last night, woke up this morning and nothing will happen. It just shows the zune start up screen and wont do anything. I have had it since they first came out and have never had any trouble before. Why is everyone having the same exact problem on the same day?!?!?!?!?!? is there an internal clock that would trigger them all at the same time to have something happen to them? I have about 1,500 songs on my zune that aren't on my computer, and I will be pretty ticked if I lose all those songs!

  • atm777888 Dec 31, 2008


  • puenteluna Dec 31, 2008

    Samething happend while at work I was listening to music and half a hour later it locked up w/ the Zune logo and progress bar.

  • blacktino Dec 31, 2008

    I tried to reboot my zune and even unplugged the battery and still my zune freezes at start.

  • matt33adams Dec 31, 2008

    This is really weird. I haven't used my Zune 30G in a couple weeks but I went to turn it on and I'm having the same exact problem. It says "Zune" and the bar moves on the bottom and then freezes. I guess I'll monitor it for a few days but I don't see how anything else could fix it other than sending it in.

  • Anonymous Dec 31, 2008

    My girlfriend works for Microsoft and the other tech leads on her team are experiancing the same problem with their Zunes. Mine is locked up tighter then O J Simpson too. Hopefully, Microsoft will come up with a solution soon. Stay tuned for more answers.

  • caycarls Jan 01, 2009


    i almost cried...thinking about how i might have to buy a new mp3 player.

    hopefully this will get fixed.

    ive had several problems with my zune since i got it a year ago, mainly with the software and my computer not recognizing it and the battery not charging and whatnot, so i tired absolutely everything to try and get it to work this time and nothing is working.

  • hayleehay Jan 01, 2009

    you know when your zune laods and it says zune and it loads across the screen mine is stuck on that

  • Anonymous Jan 01, 2009

    I have the same problem, the Zune is frozen at the "ZUNE" power up screen...

  • kyle hoppstadter Jan 01, 2009

    most ppl posted their complaints on the 31... possibly its a new years thing like a zune Y2K or something... im just going to try turning mine on tomorrow at 7:00.. you ppl should do the same.

  • omprakashg Jan 01, 2009

    I have the same problem... But I'm happy that I have got COMPANY :-). If anybody could trace out the issue. please reply.

  • JPTJet May 11, 2010

    FYI... Per now- We were recently alerted to a widespread issue affecting the 2006 model
    Zune 30. The issue should resolve itself over the next 24 hours.Follow these steps:

    1. Disconnect your Zune from USB and AC power sources.

    2. Because
      the player is frozen, its battery will drain—this is good. Wait until
      the battery is empty and the screen goes black. If the battery was
      fully charged, this might take a couple of hours.

    3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).

    4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
    the battery has sufficient power, the player should start normally. No
    other action is required—you can go back to using your Zune!

  • JPTJet May 11, 2010 support reports: "We’re aware of the problem and are working to correct it."

  • kinderlyne May 11, 2010

    If you guys go to Google and type in "Frozen Zune at 2AM" for some reason every 30gb Zune in the world froze at 2AM this morning and microsoft has nothing to say yet.



3 Answers

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I have contacted Microsoft for this issue. They told me that only Zune 30GB piece has this problem. Reason is it has a bug in it which is unable to handle the Date: 31-Dec. So, the next day on Jan 1 it will be reset and will work normally.

Just discharge your Zune completely and then charge it fully on Jan 1st.

Posted on Jan 01, 2009

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I found a you Tube video showing how to take the Zune apart. I went to the hardware store and bought a jewelers screwdriver set and it was fairly easy to do. The black plate at the bottom of the Zune (where it charges) pops out and there are two screws - take them out and slide a small plat head around the edges to separate the zune - you have to side the bottom away from the top - gotta wath out for the headphone jack piece - then there is a little brown tab you slide up and the batter coils come out - then just put it back together - mine works fine now and I am uploading the updates. Go watch the video and good luck!

Posted on Dec 31, 2008

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Post your problem on this forum.
Maybe if enough people complain to the source we can get a fix.
At 123 replies right now. GO!!!

Posted on Dec 31, 2008

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The usb connected icon that sits on bottom right of the task bar say its connected but may not work properly and windows starts making the default sound for connecting and unconnecting as the zune resets...

I would recommend you to hard reset the player using the instructions below:

WARNING: A hard reset will delete everything on your Zune.

  • Press and hold the back button
  • Press and hold up until it reboots
  • Depending on which Zune you have, immediately do one of the following:
  1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
  2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
I hope the above steps would help resolve the issue.

Please revert back for any more issues that you may face.



May 10, 2011 | Microsoft ZUNE JS8BRPBDLUG MP3 Player


How to reset your zune fireware

If your zune (4, 8, 16, 80, or 120 gig) is starting to freeze more and more and wont load up all the way and uv tried reseting it multiple times and it still dose the same thing? i will tell you how to fix that sittuation.

first of i will have to warn you in doing this you are deleting EVERYTHING from your zune. remember you are at your own risk in doing this and i sugjest that you read the whole thing befor attempting to reset anything
if you are desperate or interested lets beging

step 1. wait for your zune to turn on wile its on you reset you zune
(hold the back button wile holding up on the touchpad)

step 2. once it starts to load the fireware (the screen will show the zune symbal and a loading bar at the bottom of the screen) you must hold the back botton, the senter of the touch pad and the play button. remember to hold all 3 of the buttons once the zune icon apears on your zune.
hold it until a speane apears that says "3 please wait" when that screen apears you can let go of the buttons.

step3 the zune will tehn say to open up zune program and plug your zune into your computer

tip. it is best to have the most updated zune software you can have on there. vistas may not ba able to have the MOST up todate software because of issues with the software on vista and zune 4.0

once you plug it in it will automatically start to download the zune fireware onto you zune. when it has finished uploading the fireware just go threw the zune steps. at this point you pretty much have a new zune. meaning you need to link it to your account on zune and name you zune and the most obvoius you need to re-upload your files and things onto you zune.

note you need an internet conection to download the fireware for you zune.

hope this will help you with your zune issues. this also help if you are desperate and forgot your password but note recomended if you have another option.

on Dec 02, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune 120gb stuck on contact support page and can't pay 18-30 u.s dollars to get help from support, should i throw mines away i'm fed up with problems comming up where i have to pay MORE money to fix.

no, dont just do the following On your zune make sure the hold button isn't on
At the same time hold down the back button and upwards on the directional pad until the screen goes black
then use your left hand and press the back button while using your right index finger to press the middle of the zune pad use your middle finger (on your right hand) to press play pause button. All of these need to be held at the same time. You should get a please wait message. follow the instructions on screen.

Jun 06, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My 30gig zune is froze and unresponsive. Please help

there is a "lock" button on the top on the left side make sure this switch is turned to off.
Try one or more of these solutions to resolve this problem:
  • The Zune may be locked. Move the hold switch to the unlocked position. It may help to move the switch back and forth. Then press the play/pause button for a second.
  • The battery may be drained.try recharging it
  • To reset your Zune, press and hold the back button while pressing up on the Zune pad. Resetting turns Zune off and on again.

May 27, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 80G Freeze

I returned it to Ebay after calling Zune Tech Support to find out it was a dead battery or a battery that was not holding a charge.

Thanks but no premium plan needed.

Feb 18, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune lock

Zune lock is the switch at the top of the zune correct? Slide it into unlock position.

If it's passworded and you can't get it unlocked
try this:
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

If this helps Rate this a FIX-YA.

Jan 04, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer


try reformatting it then go reinstall the zune firmware for it.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Rello 30gig zune need help

you can try and reset it by holding on the back button, and up on the d-pad. that should work it did for my 30 GB

Jun 20, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer


To reset the zune you must press and hold the back button and the top part of the zune pad. Other parts of the zune pad will not work.

When plugging the zune into your PC does the PC detect it (device manager -> portable devices). You should hear the ding sound of hardware connecting.

If it is connecting to the PC and is not detected by the software than it is likely a permissions problem. Right click the software icon and choose run as administrator.

If it is not detected by the PC than check your usb cable and make sure your zune is charged and not frozen.

May 29, 2008 | Microsoft Zune JS8-00001 Digital Media...

8 Answers

Zune keeps freezing up...


Feb 19, 2008 | Microsoft Zune JS8-00001 Digital Media...

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