I have the incon for hp solution center but am unable to pull it up so that I can use my scanner. The message says that I need a CD-Rom in order to pull it up. There was no CD-ROM sent when I purchased the system. My system is new. I need to know how to reslove this problem or you all need to send me the CD-ROM for the Solution Center. I am unble to use the the scanner but I can print.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The ArcSoft PhotoImaging suite is just to process and scan images, but the printer hardware itself needs hardware drivers, which contain coded instructions to communicate with your CPU.
This is the HP scanning software.
Printer/Scanner hardware should have a driver setup disk that came with it.
If you have this disk:
shut down PC
uninstall the current version, if in start>control panel>programs
install driver from disk or downloaded driver file for your model.
Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on Scanner System Failure Scanner failed, cannot make copies or fax Scanner failure. Unable to scan, copy, or send a fax Scanner failure, cycle power
You may want to try following these steps: 1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product. 2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer. 3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.
If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.
It depends a bit on the software you have installed (OS, etc). If you installed the full-featured software before connecting the all-in-one to your computer, you can scan immediately from the computer. For Windows, open the HP Solution Center (by double-clicking on the icon or Start > All Programs > HP folder > HP Solution Center). Put your document to be scanned face down on the scanner glass and close the lid (ADF pages go face up, top edge first). Click the tab in the Solution Center for your HP product (if you have more than one) and click Scan Picture or Scan Document as appropriate. Set the scanner settings in the pop-up window if needed. Click Scan to start the scan. To use the buttons on the scanner, you need to set the destinations for the buttons in the HP Solution Center (Scan to destination for example) and have the HP monitor running on your computer (this listens to the buttons).
Scanners work with bi-directional communication so USB hubs, print servers or bad cables can result in the printer functions working but not the scanner.
If you install the generic OS driver (by connecting the all in one to the computer before installing the software), the printer will work but the scanner will functions will be limited (the scanner buttons will not work but other functions will depend on the OS). Windows XP can acquire scans in Paint (File > From Camera or Scanner). Windows Vista and Win7 add Windows Fax and Scan which will also acquire scans (not in all versions of Vista). Vista also can acquire scans with Windows Photo Gallery.
The printer works similarly with the Mac OS but hte names may be different.
advises that, on some systems, the scanner hardware may get into an
error state that will keep the scanning software from finding the 3200c
ScanJet. If your scanner still isn't found after installing this driver
and software update, please follow the directions below:
Unplug the power cable from the 3200c ScanJet.
Unplug the parallel cable(s) from the 3200c ScanJet.
Shut down the PC and wait for ten seconds.
Plug in the power cable to the 3200c ScanJet.
Plug in the parallel cable(s) to the 3200c ScanJet.
Power your PC on.
If you still have the problem, uninstall the driver from device manager, and download and run this .exe file version of the driver instead.. and if necessary, repeat the above steps..
Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.