Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

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Can not connect to internet

Power light,recive light and pc/activity light are all on.  Sent light and online light are off

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  • 10 Answers

You should call the cable company for a service call... sounds like signal issues.

Posted on Jan 05, 2009

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My emails are going to outbox without sending to reciver


If you have Offline Gmail enabled, you'll notice that all your mail now goes through the outbox, regardless of whether you're online or offline. This allows Gmail to capture all attachments, even if you suddenly get disconnected from [the] network. If you're online, your mail will quickly be sent along to its destination."
Most times it means you do not have an internet connection... so the emails sit in the "outbox" until gmail has a connection to the internet. Once it does, it will send the emails in the "outbox"

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Acer 47152 how to activate my wifi after i format my pc icant no longer activate or see my icon for wifi connection


Here are the recommended steps to connect to a wireless base router 1. Check and remove power from both your router and the DSL ROUTER/CABLE ROUTER MODEM 2. Wait one complete minute until applying power to modem then wait one minute before applying power to wireless router. 3. Ensure you have green lights across both devices, specifically, the recieved and sent lights. These same lights will tend to blink rapidly when there is active data, at times this will still blink, and a DNS error will prevent you from connecting to the internet. If this is the case, call your ISP Internet service provider 4. Check your authentication Security key on your router first, then check all your wireless devices to ensure they are on the same network name, key, and channel with the same type of encryption as the router 5. Start one device at a time and check for connectivity, if your still experiencing a problem, check the settings on all your wireless adapters, device drivers, internet browser settings, firewalls and proceed. 6. still have problems, connect a rj45 cable from the router directly to your computer to at least see if your wireless settings are bad or if the router may be bad. 7. Contact your ISP to determine if your receiving singal 8. Avoid using a splitter or parital power backup for yours routers 9. Still having problems, change your wireless router only after your ISP changes their faulty modem 10.Attempt the same process when setting up your new wireless router and or modem

Jan 23, 2011 | Acer Aspire 4520-5582 Notebook

1 Answer

My dsl internet light stays red when plugged into the router, but okay when plugged into my computer


print2.gif print email2.gif email
Title: Setting up Cable Internet for the RV082 Article ID: 16585

Most cable Internet Service Providers (ISP) use a Media Access Control (MAC) Authentication to establish Internet connections for end-users. A MAC address is assigned a unique 48-bit (6-byte) integer that is attached to an Ethernet NIC for each computer. To set-up your Linksys router to a Cable ISP, you have to do MAC Cloning. MAC Cloning is a procedure which enables a router to copy the MAC address of the PC that's registered with the ISP.

NOTE: Before proceeding, use the computer that can go online when connected to the modem and follow the steps below.
Step 1:
Connect the Broadband modem to the computer using an Ethernet cable without the router installed and make sure that the Internet connection is active. If it is not, contact your ISP. If it can go online, the PC connected to the modem is the one that's registered with the ISP.
kb16585_001_en.png NOTE: The image may vary depending on the computer and modem you're using.

Step 2:
Once an active Internet connection is established through the modem, connect the modem and the computer to the router by following the instructions below.
Step 3:
After ensuring that you have an active Internet connection, connect the modem to the router's Internet port and the computer to any of the four Ethernet ports.
Step 4:
The Linksys router's front panel will indicate the status of the connection. After connecting the broadband modem to the WAN or Internet port, the computer to an available numbered port and powering on the router check the lights on the front panel of the router. For instructions, click here.

Step 5:
Access the router's web-based setup page. For instructions, click here.

Step 6:
Go to the Setup - Network, click the drop-down arrow under the WAN Connection Type field and select Obtain an IP automatically for WAN1.



kb16585_002_en.png NOTE : If you are going to have another Cable Internet as well in WAN2, select obtain an IP automatically as well.
kb16585_003_en.png

Step 7:
Click Save Settings.

Step 8:
Check in the System Summary if the router is getting a WAN1 IP or WAN2 IP.
kb16585_004_en.png

NOTE:
If there are no IP addresses seen in this field, go back to Setup then click the More option to reveal the MAC Clone settings.
kb16585_005_en.png
Step 9:
Select MAC Address from this PC.

kb16585_006_en.png

Step 10:
Click Save Settings Button.

Step 11:
Click System Summary. Check the value of the WAN1 or WAN2. If these have numbers, this means the router has been properly configured. You should now be able to access the Internet. If you're not online, perform a power cycle to synchronize the router with the modem.
kb16585_007_en.png NOTE: If the WAN1 IP or WAN2 IP is all zeroes (0.0.0.0) click first Release then click Renew buttons. If the WAN1 IP or WAN2 IP is still all zeroes (0.0.0.0) perform a power cycle.

If the IP Address starts with 192.168.1.xxx or if it has the same first three numbers (octets) as the router's IP address, change the router's LAN IP address to a different LAN segment.

Step 12:
Once the router is configured, perform a power cycle. Shutdown the computer and Unplug the router's power cable. Unplug the Broadband modem's power cable and wait for 30 seconds then plug in the Broadband modem's power cable and wait for its lights to appear stable. Plug in the router's power cable once the modem's lights appear stable.

Step 13:
Power on the computer on and test the Internet connection.

NOTE: If you're not online after performing this procedure, you may need to upgrade the firmware of the router. For instructions, click here .


If you need more help come back.Post / thumbs / testimonial are welcome!

Nov 25, 2010 | Linksys RV042 VPN Router

1 Answer

Cable modem internet works when directly plugged into desktop, but when run through the router, no connectivity


Most cable Internet Service Providers (ISP) use a Media Access Control (MAC) Authentication to establish Internet connections for end-users. A MAC address is a unique 48-bit (6-byte) integer that is attached to an Ethernet NIC for each computer. To set-up your Linksys router to a Cable ISP, you have to do MAC Cloning. MAC Cloning is a procedure which enables a router to copy the MAC address of the PC that's registered with the ISP.
To setup a Linksys router with Cable connection you need to perform five steps:
  1. Verifying Internet Connection
  2. Connecting the Devices Together
  3. Checking the Router's LEDs
  4. Configuring a Linksys Router for a Cable Connection
  5. Power Cycling
NOTE: Before proceeding, use the computer that can go online when connected to the modem and follow the steps below.
Verifying Internet Connection
Connect the Broadband modem to the computer using an Ethernet cable without the router installed and make sure that the Internet connection is active. If it is not, contact your ISP. If it can go online, the PC connected to the modem is the one that's registered with the ISP.

kb4682-001_en.png NOTE: The image may vary depending on the computer and modem you're using.
Once an active Internet connection is established through the modem, connect the modem and the computer to the router by following the instructions below.
Connecting the Devices Together
After ensuring that you have an active Internet connection, connect the modem to the router's Internet port and the computer to any of the four Ethernet ports. For instructions, click here.
After connecting the devices, check the LEDs by following the instructions below.
Checking the Router's LEDs
The Linksys router's front panel will indicate the status of the connection. After connecting the broadband modem to the WAN or Internet port, the computer to an available numbered port and powering on the router check the lights on the front panel of the router. For instructions, click here.
After checking the router's LEDs, configure the router for cable Internet. For instructions, follow the steps below.
Configuring a Linksys Router for a Cable Connection
kb4682-002_en.png For Telstra Cable internet users, please contact Telstra to confirm if your internet connection is using DHCP or HB (Heart Beat) signal. There should be no other machine running HB client upon doing this procedure.
Step 1:
Access the router's web-based setup page. For instructions, click here.


NOTE
: If you are using Mac to access the router's web-based setup page, click here. If you forgot your IP address, click here. If you forgot your router's password, click here.


Step 2:

When the router's web-based setup page appears, click the drop-down arrow under the Internet Connection Type field and select Automatic Configuration - DHCP.
(a) If you are NOT using Telstra HB, proceed with DHCP setup.

kb4682-003_en.png
NOTE: If you are a Telstra Cable internet user and you're using WRT120N, WRT160N v1, WRT320N or WRT610N, please select Telstra Cable.
(b) If you are using Telstra Cable, proceed with the following setup. Obtain your user name and password from Telstra. Please disable any HB client that might have been previously running on the PC after the router is configured.

kb4682-004_en.png

Step 3:
Click kb4682-005_en.png.

Step 4:
Click MAC Address Clone.



kb4682-006_en.png

Step 5:
Select Enabled and click Clone My PC's MAC.



kb4682-007_en.png




Step 6:

Click kb4682-012_en.png.


Step 7:
Click Status. Check the value of the Internet IP Address. If the Internet IP Address has numbers, this means the router has been properly configured. You should now be able to access the Internet. If you're not online, perform a power cycle to synchronize the router with the modem. For instructions, click here.




kb3687-005_en.png

kb3687-006_en.png



NOTE:
If the Internet IP Address is all zeroes (0.0.0.0) click kb4682-008_en.png first then click kb4682-009_en.png. If the Internet IP Address is still all zeroes (0.0.0.0) perform a power cycle. For instructions, click here.
If the IP Address starts with 192.168.1.xxx or if it has the same first three numbers (octets) as the router's IP address, change the router's LAN IP address to a different LAN segment. For instructions, click here.
Once the router is configured, perform a power cycle. For instructions, follow the steps below.
Power Cycling

Step 1:
Shutdown the computer.

Step 2:

Unplug the router's power cable.


Step 3:

Unplug the Broadband modem's power cable and wait for 30 seconds.


Step 4:

Plug in the Broadband modem's power cable and wait for its lights to appear stable.


Step 5:

Plug in the router's power cable once the modem's lights appear stable.


Step 6:

Power on the computer on and test the Internet connection.
NOTE: If you're not online after performing this procedure, you may need to upgrade the firmware of the router.

Sep 28, 2010 | Linksys Wireless-G WRT54G Router

2 Answers

Router won't broadcast


Use your computer's web-browser to connect to the web-server "inside" the router.
Check the 'WAN' settings -- they seem to be OK, since you have Internet access.
Check the 'Wireless' settings, or just rerun the Wireless Configuration Wizard, to rebuild your wireless network.

Apr 24, 2010 | Linksys Wireless-G WRT54G Router

2 Answers

My Motorola Sb5101 modem will not let me access the internet, the send light constantly flashes and i can't attain any internet connection.


If you have the following lights :
Power light - on
Receive light - flashing
Send light - flashing
Online light - off
PC/Activity - on
Standby - off
Then your Network Access is OFF - modem is successfuly registered but Network Access Control is disabled via DOCSIS configuration file.

Call your internet service provider....

Nov 06, 2009 | Arris SURFboard SB5101 Cable Modem

1 Answer

Sigmatel S4


Mobile settings.
1. Menu>Internet>WAP>setting>enter the values
2. Menu>Internet>Data Account> GPRS> enter the values
3. Menu>Internet>Settings>Activate
4. Sent SMS to activate Internet
5. After u recieve the SMS internet is activated, switch off ur mobile phone & switch on
6. Connect to PC.
7. Add new connection, use dialup, usid&pswd=blanks, dialup=*99***1# / *99*#
8. You will be connected. game over.

Jul 06, 2009 | Lands Phones

1 Answer

The power light and PC activity light are the only lights that come on. Send/Receive lights don't blink.


the most easy way to connect to the internet is get a bluetooth connetion (zippys) press the tools find device on the bluetooth on ur phone press pair device and press dial up inthe username put ur mobile number and password mobile number dial up number *99# dial

Apr 28, 2009 | Arris SURFboard SB5120 Modem

1 Answer

UNABLE TO CONNECT TO THE INTERNET THROUGH COMCAST


To setup your router
first check..
Connect Cable modem to the computer using an Ethernet cable without the router installed and make sure that the Internet connection is active. If it is not, contact your Internet Service Provider. If it can go online,
to setup connectionwith router ..
Step 1:
Connect the Cable modem to the router’s WAN or Internet port.
Step 2:
Connect the computer to any available numbered port (1, 2, 3 or 4).
NOTE: In this example, we’ll connect the computer to port number 3.
Step 3:
Make sure the power adapter is plugged to an available power outlet.
Step 4:
check if you are able to go online wired..
if not your router has to be configured first,
you can also try power cycling your network set up,
Press and hold the reset button in your router for 30 sec with a pen or a paper clip with the power cable connected, then disconnect power for your router wait for 30 sec and then reconnect in back, restart your pc waith for all the lights to become stable in your router, then check if you r able to go online..

All the best...

Jul 07, 2008 | NetGear MR814 Wireless Router

4 Answers

Airtel GPRS ACTIVATE?


Dear friends, before I begin with the details of Airtel Live, I wish to thank everyone at XDA-Developers for working on ROMs, fixes and the support that is being provided here.

Special thanks to dsixda for producing Onyx 3.0 because of which my HTC Touch Elfin (P3452) rocks even more.

Now regarding Airtel Live service: Airtel Live is free GPRS service that Airtel provides to its customer with a catch i.e. as per Airtel, you can only access http://live.airtelworld.com for downloading latest ringtones, games, wallpapers, videos etc.

If you call Airtel Customer Support to get Live on your HTC Touch, they tell you that it is not supported on any Windows Mobile phone and suggest you to go for Airtel Mobile office, full GPRS service for a monthly rental of Rs. 499 (USD 12).

After googling and fighting with Airtel, I managed to get the correct settings and I am able to run Airtel Live as well access most of the websites on standard HTTP protocol (SSL is not supported). Google Maps also works for me.

On Windows Mobile 6.x, the steps to configure are as follows:

1. Activate Airtel Live by sending the following SMS to 121: MASALA ACTIVE.
2. The service takes atleast 3-4 hours to get active. Restart the phone and resume configuring.
3. Tap Start -> Settings.
4. Select Connections Tab and tap Connections.
5. Select Advanced Tab, tap Select Networks button to bring up Network Management.
6. Under "Programs that automatically connect to the Internet should connect using:" drop down, tap the New button.
7. In the General Tab, type the name of the settings as Airtel Live
8. Select Modem tab, tap New...
9. Type the name of connection as Airtel Live, select the modem as Cellular Line (GPRS) and tap Next.
10. Type Access Point Name as airtelfun.com and tap next.
11. Leave username, password and domain blank and tap finish.
12. Select Proxy Settings tab. Tap "This network connects to the Internet". This should enable the next check box option.
13. Tap "This network uses a proxy server to connect to the Internet".
14. Type the proxy server as: 100.1.200.99 and then tap Advanced...
15. Tap HTTP, leave the server as 100.1.200.99 and change the port to 8080
16. Similarly tap WAP, Secure WAP and Socks, type the server as 100.1.200.99 but leave the port to defaults. These are optional settings.
17. Tap OK to close the Advanced proxy setup screen.
18. Tap OK to close the New connection screen.
19. The network management screen should now list the new connection you have created in the drop-down. Tap OK to close this screen
20. Tap OK to close the connection screen.

Now you are ready to fire your favourite browser. I have tested this on PIE as well as Opera 9.5 and it works for me.

If PIE reports "Request not authorized by the WAP Gateway", you will need to change the user-agent to anything you can think of using "Advanced Config" tool (thanks to dsixda for suggesting this). I had set it to HTCP3452_Mozilla/4.0 under Advanced Config -> Internet Explorer -> User Agent Custom Base.

I think Airtel has intentionally blocked Mozilla/4.0 user-agent on WM phones. It may be that they cannot restrict Windows Mobile based phones from accessing websites on standard HTTP. On other phones I had tried, I could not get other sites to work with the same settings.

Enjoy Airtel Live for free. quote.gif

Apr 19, 2008 | HTC Touch P3450 Smartphone

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