Question about Maxtor One Touch III 500GB FireWire/USB2.0 External w/16M buffer Retail ****... 500 GB USB 2.0 Hard Drive

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Maxtor Onetouch 500GB went dead

I have the Maxtor OneTouch 500GB today it died on me. The PC does not recognize the drive at all. (XP and Vista)

When I plug the power in I get a flash on the light and then it goes out. Sometimes it stays on. However, I can hear the HD turning and every 7 seconds while the HD is turning I get a sound as if some thing grinds for a mili second. On occasions the PC will sound the noise as if it sees the HD but to no evail it never maps the drive.

Sometimes when I insert the power cable the bubble indicates that the Driver to the Maxtor Onetouch is installing.

if you have any suggesstions please let me know. I have 1 year of edited video on this HD and need to back it up.

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  • 2 more comments 
  • guy_godwin Dec 31, 2008

    I assume it does because I am getting power or at least I assume I am because the light works and the HD is turning? Could the USB power this much up?

  • guy_godwin Dec 31, 2008

    Yes, I have tried it on two Vista machines and an XP unit.

    Thanks.

  • chinthaka Jayasinghe
    chinthaka Jayasinghe May 11, 2010

    Have you tried it on another PC, may be your OS

  • chinthaka Jayasinghe
    chinthaka Jayasinghe May 11, 2010

    does the external power supply work?

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  • 416 Answers

If there is warranty take it back to the shop you bought it from.

Posted on Jan 15, 2009

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In a blog (see the link below) on 29 May 2008, William Jones mentions advanced partition management for Macs and PC's

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Mr. Jones recommends the following $49.00 program for non-destructive partition management.

http://www.coriolis-systems.com/iPartition.php

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