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Re: paper jam and i can not find it
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
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when coping or printing? make sure paper is in the tray the way you set it up in the tray settings on the control panel and the driver. paper size, orientation, and media type all make a difference. clean the roller and make sure the lift plate moves freely.
This happens if the jammed paper tears during removal and a small piece is stuck in the jam sensor or the jam bent or broke the jam sensor. Can you remove the paper tray or open any doors on the back to see any pieces left behind? A visual inspection perhaps with a flashlight may show something in there. The paper path is very short so you should be able to see something. If you can't reach it, you can try inserting a few sheets of paper or something thin and flexible to push it out.
The paper must be hitting something to cause it to jam. Take the drum/toner cart out also the paper tray. Unplug it and hold it upside down and see if something shakes out. Do not do this over carpet. If that does not do try a test page. look at the leading edge for dings and bends. If you find a bent spot on the leading edge thats where the problem is. Its almost always a small piece of paper
hi there: we have the same printer and we had the same paper jam problem to correct: this we opened it up as normal and than got a flashlight and looked real closley at it and there was a verry small piece of paper in the side of it folded and caught in it we took a pair of tweezers and removed it and the paperjam was cleared try that ok the smallest piece will give you this error and wont continue untill it is cleared
best of luck mike
Does it happen both off the copy glass & thru the document feeder or only off the document feeder. If both - check the side guides inside the cassette to make sure they are tight against the paper. If it only happens when using the feeder- the feeder tray needs to be adjusted. There is usually 2 screws under the document tray that when loosened allow for side to side adjustment. Moving the tray should solve the problem if it is only happening when you use the document feeder.