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Hi the language should not be a problem, try to install the software for the Fisher Price Digital and Craft Studio first then connect it to the computer. If it does not work in one USB port try the others one by one,if it still not working visit http://www.fisher-price.com/fp.aspx?st=5625&e=digitalstudio and click installation help and check the information there if the problem still exist you should contact Fisher Price consumer Affair department, as you mention there,and they will tell you if the device has a problem or not you can call them at 888-892-6123 and explain the problem to them.You can let me know the results.
heya Somer..it definitely is a video card issue. First you MUST have at least 75meg ram. Next, try this:
1. Bring the "Display Properties" dialog window (right-click on the desktop, click on Properties) 2. Click on the "Settings" tab. (make sure your screen resolution is set to 1024 by 768, and the color quality is 32 bits) 3. Click on the "Advance" button (this will bring a new dialog box)
On the newly opened dialog box: 4. Click on the "Troubleshoot" tab 5. Set the "Hardware acceleration" to "Full" (drag the slider all the way to where it says "Full") 6. Click "Apply", then "Ok" (this will close the dialog box) 7. Close the "Display Properties" dialog window by clicking on the OK button.
Try turning the toy ON now. If it doesn't work, try lowering the Acceleration to as low as possible.
Maybe you can make your kid's own ID on the computer so they can log in to this and not bugger up your own log in.