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To update the GPS go to this web site www.mygarmin.com register the GPS and follow the on screen instructions to perform the update, you will need a Mini USB (available on eBay for a few $$) cable and a computer that is connected to the site to do whatever updates the site detects you need. The instructions at the site after you register your Garmin are VERY easy to follow.
You must do that at the Garmin product registration site, you will need a USB cable to complete the registration, they can be had on eBay very cheap, less than $5
Here is the web address to the GarminGPS registration page.
I own 2 Garmins and both were registered by going to Garmin web site and following on screen instructions, u will need a USA cable to hook to computer to complete the registration process, I don't know what problem u have but if u continue to have this problem call Garmin customer service. here is link to registration web page.
to do any downloads you must go to the Garmin web site and register the GPS, then download the software tools required to download files on your computer to the Garmin via a USB cable. the web site address is