Question about HP Photosmart C6180 All-In-One InkJet Printer

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HP 6180 Printing Problems

I have downloaded the driver for this printer. It shows up on the computer and the network. It will not print because it won't recognize paper in the paper tray. It won't even print a test page, file, or make a photocopy. The back "door" is secure. The paper tray is secure. Can't figure out why it won't recognize the paper. Using HP paper - about 25-30 sheets.

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Are you getting the paper mismatch error message?
If yes, see below...
I will ignore the normal solutions to a "paper mismatch" error such as your settings not matching your printing media. Obviously, check these first:

http://h10025.www1.hp.com

If your problem is not solved with the above steps, you have an issue with your "spot sensor" and it needs to be calibrated. Instructions:

1. Press * and # at the same time, and then release both keys.
The display reads "Enter Special Key Combo".
2. Press 3, 2, and then 9, releasing each key before pressing the next. 
The display window should read "Service: R0622M" with a revision number. 
3. Press the right arrow button once.
The display should read "System Configuration".
4. Press Enter or OK.
5. You will be prompted to enter serial number. Do not enter any information
on the unit.
Press the right arrow button until "media sense calibration" appears in the
display.
6. Load Paper into the unit and then press Enter or OK.
7. Media Sense Calibration process will take place.

Posted on May 04, 2009

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Did you install the printer while the computer was on? if so dissconnect it and plug it all in while computer is off

Posted on Dec 31, 2008

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Posted on Jan 02, 2017

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HP designed a quick and easy tool that diagnoses and resolves many printing problems: The HP Print Diagnostic Utility. HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

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The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
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The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
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The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
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  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
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  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
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The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
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The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

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If you prefer, you can skip this information and go directly to downloading the tool .

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The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

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The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
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The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
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    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
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