Question about Brother HL-2040 Laser Printer

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Brother HL-2040 Laser Printer Paper jam

Okay, I did something none to smart. I had a paper jam so I pulled out the offending paper back towards the front (toward me) instead of pulling on it from the back. Now it won't feed at all instead it makes a noise like it's trying to pick up the paper but after several try's it just gives up and the error light comes on. according to the self test page it says the printer has a "paper jam" inside. I've disassembled it but there is no paper inside.

One bright note is that it will feed manually. :)

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  • richtam123 Jan 04, 2009

    Okay after days of thinking about it I narrowed the problem down to the paper tray since it will print by manual feed. Not being a printer tech. I toyed around with it and I finally decided to place a small stack of post-it notes underneath the paper lift mechanism and sure enough it worked! I did a 15 paper print job and it printed smoothly. Now I just need to find out how much a new paper tray costs. ;)

    Thanks again, crichner!!

    Richard

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  • 461 Answers

Most likely something has broken in the loading gear. Never pull paper against the normal flow, of course, you know that now. Unless you can locate the broken part and replace it, I'm afraid there's not much you can do other than manually feed the paper.

Posted on Dec 31, 2008

  • Curtis Richner Jan 04, 2009

    Be sure the problem with the lift mechanism is isolated to the paper tray and not a part in the printer that interacts with it. Can you see a part functioning on the printer with the tray removed? Of course, you may need to fool the printer into thinking the tray is in place.

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