Question about Whirlpool Duet GHW9150P Front Load Washer

6 Answers

Whirlpool GHW9400PL0 won't spin/drain

Our Whirlpool Frontloader suddenly stopped spinning or draining. We have a very wet load in there now so tried to override by doing a drain/spin cycle. The door locks and then there is a faint hum, but nothing happens. I have read a lot about there could be blockages in the drain tube, etc, but before I dug back there and looked, wanted to make sure it wasn't possibly something else as well. I would also like instruction on how to access the components. The last time we had this issue with our old washer a pebble was blocking something and once removed worked fine. So, 5 minutes cost us $60. I'm sure that's not the case with this, but wanted to make sure before I pay for someone to come out.

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  • dcuson Dec 31, 2008

    The info from the last one was good, however, I still don't know how to access the pump to see if that is the problem (i.e. how do I access the components)

  • dcuson Dec 31, 2008

    can someone please tell me how to access the components?

  • dcuson Dec 31, 2008

    HOW DO I ACCESS THE PUMP??? Back? Front? How do I get to it???

  • dcuson Dec 31, 2008

    well, it wasn't completely accurate. the pump on my machine is actually in the front. I found the pump in the front and found a release for the water. drained the water and behold a sock. Pulled the sock and everything works fine. What I did get from this was the courage to pull the thing apart as well as the knowledge that it was probably clogged. thanks!

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6 Answers

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  • Master
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Hi,,,remove the two acess screws on the toe panel,,than empty your filter..you have a pump filter...happy new year..

Posted on Dec 31, 2008

  • onthethejob1
    onthethejob1 Jan 18, 2009

    hi my name is on the job..i gave you the best fix to you unit,,the correct .direct fix,,but you rated all the wrong answer well ,,

  • onthethejob1
    onthethejob1 Jan 18, 2009

    hi my name is on the job..i gave you the best fix to you unit,,the correct .direct fix,,but you rated all the wrong answer well ,,

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Immediately try to use other cycles to spin the water out of the load you have if the appliance doesn't work at all check all home fuses and breakers. Also you can try to reboot the appliance by unplugging from wall for 5 minutes or so and then restart. Hope this helps.

Posted on Dec 31, 2008

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The pump is at the back of the machine where the drain hose hooks up. you might have to take the hose loose and try using a wire hanger to get up in there and see if there is anything blocking the drain...i had a sock do that to me once and had to take the pump apart to get it out. but mine was an older machince where you could access everything from the bottom.on your machine i think there are 4 bolts that hold the bottom on that will then allow you to tilt the shell of the machice forward but im not sure.

Posted on Dec 31, 2008

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  • Whirlpool Master
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First unplug power, or trip circuit breaker for ten minutes, and see if machine open doors on re connect.

After opening the door instpect the drain lines, and empty water.

If the drain lines are ok, it is either a faulty drain pump or a faulty control, in that case, call the technician.

Posted on Dec 31, 2008

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If your washer won't drain, check these:

It spins, but doesn't pump
It doesn't spin or pump
It pumps, but the water returns
It spins, but doesn't pump If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out.

To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers, try to grab and remove the clothing through the port.

Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might be happier getting a qualified appliance repair technician to do the job.

If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump.

It doesn't spin or pump If your washer doesn't spin or pump water out but the motor is running, your washer probably has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it.

It pumps, but the water returns If the water that pumps out of the machine goes back into the machine after the spin cycle, your washer may be siphoning the water from a laundry tub that has a slow drain, back into the washer. The usual remedy for this is to improve the draining of the laundry tub. (Is something stuck in the drain?) Also, check for these problems:

  • If the drain hose reaches more than about 4 inches into the laundry tub, cut off the excess.

  • If your drain hose is lower than the washer's cabinet, install an air gap/siphon break assembly.

It doesn't spin If your washer won't spin, check these:

It doesn't pump or spin
It pumps, but doesn't spin
It spins only with the lid closed
It doesn't pump or spin If it doesn't pump water out or spin, check to see if the motor is running, then proceed as follows:

  • If the motor is running, your washer probably has a frozen pump pulley or a broken pump belt. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it. If the pump belt is broken or looks quite worn, replace it--but be sure to check the pump pulley before you change the belt.

  • If the motor isn't running, the lid switch may be defective. If so, the washing machine can't spin and may not function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.

It pumps, but doesn't spin If your washer pumps out the water but doesn't spin, check these:

  • The lid switch may be defective. If it is, the washing machine doesn't spin. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.

  • The motor coupler may be broken. Many Whirlpool®-manufactured washers use a small, relatively inexpensive motor coupling. It's plastic and rubber and is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. You may need to replace it.

  • A belt may be broken. Many washing machines have one or two belts. If a belt is broken or badly worn, you need to replace it with a genuine belt from the manufacturer. (Some washing machine belts are designed with special characteristics not found in automotive belts.)

  • The clutch may be worn. If your washer is a GE, it may use a clutch to come up to the proper spin speed. As the clutch wears out, it may prevent the unit from spinning well or at all. If the clutch is worn, you need to replace it. For this job, you probably want to hire a qualified appliance repair technician.

  • The drive motor may be defective. Many washer brands use a reversing motor. For agitation the motor runs in one direction, for spinning and draining, the other. It's possible for a motor to burn out in one direction and continue to operate in the other. If this happens, you need to replace the entire motor.

  • The transmission may not be shifting properly. Older washers produced by Whirlpool® have a transmission with an electro-mechanical shifter. If the shifter becomes even partially defective, the unit may drain the water but not spin. This is a complex system, if your washer has a shifter problem, you may want to hire a qualified appliance repair technician to repair it.

  • The spin bearing or basket drive may be worn or seized. These components allow the inner tub to spin freely inside the outer tub. When this is the problem, you usually hear a loud sound during the spin cycle. Call a qualified appliance repair technician.

It spins only with the lid closed For safety, washing machines are made so that they spin only with the lid closed. The lid switch prevents the spinning action when the lid is up.

Posted on Dec 31, 2008

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  • Whirlpool Master
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The washer won't start a spin cycle until the tub is drained, there is a level sensor that tells the control that info, so the problem is most likely the pump that drains the tub, if you are good with home repair and have done washer repair buy the pump and install it yourself, if not call a repair person.

Posted on Dec 31, 2008

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What spin cycle are you using? Try a faster spin option. (The wrinkle release setting uses more water and a lower spin speed.)
Try putting fewer items in a load in the futute and make sure it isn't unbalanced. (One really heavy item could imbalance the load and shift the spin efficiency.) Redistribute the clothes and run a Drain/Spin cycle.
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Motor coupler To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning: If it's spinning when you lift the lid, the coupler is fine. If it isn't spinning--and your machine was produced by Whirlpool you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.

Spin cycle If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag), a worn clutch (GE/Hotpoint), or a worn motor pulley or tub bearing. Replace the applicable component. Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

Siphoning If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

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You need to replace your drive coupler. You can get the drive coupler at sears online or your local parts store. After you get the part go to sears online, Put in your model number and it will bring up a diagram to show you exactly where it is. The drive coupler goes between the motor and the transmission, It makes it spin and agitate.

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