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If you can not receive or send multimedia messages the first thing to check would be if your cell phone plan has that option enabled, if not I would contact you service provider and add that feature to your existing plan (which may cost extra per month).
If you know you have multimedia messaging as a feature then I would check the user manual for that phone and see if the phone itself is capable of receiving picture/video messages as some phones are not physically capable of receiving large amounts of data at a a time such as when receiving multimedia messages.
Here is a direct link to the user manual for the LG KP500: http://www.google.com/url?sa=t&source=web&cd=1&sqi=2&ved=0CBoQFjAA&url=http%3A%2F%2Fmedia.phonehouse.com%2Fcpw-sales%2Fstatic%2Fpdf%2FLG%2FLGKP500.pdf&rct=j&q=lg%20kp500%20manual&ei=hOdrTa-BBtPOgAff1pTLCg&usg=AFQjCNEDZlzBo23SUS3UbLk1OjNIr1lYmw&sig2=cfm3yFw4abD78AnRCLUlHA&cad=rja