Question about HP LaserJet 1020 Printer

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Hp laserjet 1020 keeps jamming paper

When the paper loads, it pulls up at the right and jams the paper each time. Thanks for your help!

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  • Mike LaLlave Dec 31, 2008

    The same exact problem. I have tried to get to the area where it jams, but have been unable to open up the printer in that area to exactly determine the problem.

  • adriennewas Dec 31, 2008

    I'm thinking of unscrewing the back of the printer to see if that will get me to the problem area. I'll touch base after I do that.

  • adriennewas Jan 03, 2009

    Thank you so much for this helpful resource! It's so nice when a non-technical person can find solutions like this without paying for support. I'll be back next time I need help!

  • Jamie Yeng Aug 07, 2012

    I have paper jam problem on my HP 1020 after every print. The link provided by the solution is no longer available... :(

  • Anonymous Mar 27, 2014

    The printer says load plain paper, then press ok. Paper is loaded and it just keeps pulling it thru. OR jamming. HELP!

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Consult a service manual here:
http://www.lbrty.com/tech/Manuals_HP/10xxsm.pdf

Posted on Jun 15, 2013

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It is not exactly very easy to get to that area. I found some service information at the HP site. Here is the link to it.

http://h18004.www1.hp.com/training/service/catalog/laserjet.html?jumpid=reg_R1002_USEN

Select course #23875 then under the 1020 select service and then paper pickoff assembly. It gives you a visual course on how to go about opening up the printer to get to that area.

Let me know how you fare.


Posted on Dec 31, 2008

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2 Answers

Why does my hp laserjet 1020 keep printing 4 blanks after each printed sheet? HELP!


My solution already posted in FIXYA.. for the same complaint earlier.pl go through..
http://www.fixya.com/support/t10478324-printer_taking_two

You need to clean the paper pick up solenoid located at down right side ...gently remove & clean it as shown..best of luck..

Aug 20, 2014 | HP LaserJet 1020 Printer

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How to reset paper jam sensor in laserjet 1020


Pull out the toner tank/cartridge and examine it very well it is possible some pieces of the paper are still left in there. Then restart the printer.

Aug 02, 2014 | HP LaserJet 1020 Printer

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HP LaserJet 1020 paper jam alert


Here's a video Harshit kumar suggested as a solution to your problem from YouTube:


Fixing a Paper Jam - HP LaserJet 1020 Printer

Apr 17, 2013 | HP LaserJet 1020 Printer

1 Answer

LOCATION OF PRINTER SENSOR


Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

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The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

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Typical media jam locations

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Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Sep 25, 2011 | HP LaserJet 1020 Printer

1 Answer

Hp laserjet 1020 thinks it's jammed but it's not


you will have to first disconnect the printer cable and eject the paper from printer tray.

after you should be delete the pending document and uninstall and reilnstall the printer.

best of luck

Aug 30, 2009 | HP LaserJet 1020 Printer

1 Answer

I had a paper jam..took out the cartridge..pulled


Hello sir;Track back the paper you pull through you will find a senser either stuck or come off, put it back property.

May 06, 2009 | HP LaserJet 1020 Printer

1 Answer

Problem with HP LaserJet 1020 Printer


Hi all of you
  1. check paper sensor.
  2. check that return every thing proper cartridge and the door.
  3. move the gear system manually.
Hope this fix your problem,
thanks

hamedo

Nov 17, 2008 | HP LaserJet 1020 Printer

1 Answer

Paper out jam in hp laserjet 1020



Hi,
Please visit this below mentioned link to troubleshoot your printer problem.

HP LaserJet 1020 Series Printers - Clearing Paper Jams
Thank You

Oct 20, 2008 | HP LaserJet 1020 Printer

2 Answers

Paper Jam HP LaserJet 1020


Papper never realy "jams" the problene is usualy that the paper is late reaching the next paper sensor. What i would sugest is that you clean the paper pickup roller it is usualy in the shape of a D. Clean it with dishwassing soap dont use water just clean soap rub it on with a clean cloth until the roller is dry so use a small amount. This should solve your prbleme.

Apr 23, 2008 | HP LaserJet 1020 Printer

1 Answer

Printer HP Laserjet 1020


try this
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00311028&cc=us&lc=en&dlc=en&product=439320&dlc=en&lang=en

Dec 14, 2007 | HP LaserJet 1020 Printer

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