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I can not get my phone to work - Phones

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Unplug hji jacjs

Posted on Dec 31, 2008

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I have two at&t land line phones, phone 1 works , phone 2 stopped working when i tried to review missed calls. it won't let me call out , it won't let me nevagate to any mode.


Move Phone 1 to the jack that Phone 2 is plugged into and see if it works with that jack. If not, you have a problem in your phone wiring. If it does, move Phone 2 to where Phone 1 had been plugged in and try it there. If it doesn't work in either jack, the phone is dead.

Aug 03, 2014 | AT&T Phones

1 Answer

My phone seems dead although the computer connection and the fax are working. Help!


First try a new phone cord and a different phone. Are all items attached to one jack with one phone number? If you have multiple jacks, check if the phone works on another jack. If you have separate phone lines, check if the phone works on the computer/fax line. Check if the phone works without the other devices (particularly if daisy chained). Swap out all of the cables in the chain if it works directly.

In the multiple line case, if your phone works on one line and not the other, check if a phone works on that line at the incoming service. (If you are lucky, the incoming service has RJ-11 connections and you can test this yourself. Otherwise, you'll need a service person.) I've had several cases where mice or something broke one of two incoming phone lines outside so I just lost that one phone number. If the outside service doesn't work, call your phone company. They will fix it for free. If the outside service works, check your jack for loose wires. Check any exposed wiring in the house for damage. If the wiring isn't damaged in the exposed areas or at the jack, you'll probably need a service call (for a fee).

Checking the jack and wiring also applies if the phone works at one jack and not another.

If another phone works and the AT&T phone doesn't, check if the power adapter is plugged in and warm or cold. If the power brick is cold, then replace the power supply. The information on the type of power supply is usually listed on the bottom of the phone. Since this is a corded phone, it should work even without power, but sometimes, it won't. If the power is good to the phone, then replace the AT&T phone. Unless it's under warranty, it isn't worth getting them serviced. They aren't meant to be user serviced.

I hope this helps.

Cindy Wells

Jan 18, 2011 | AT&T 1855 Phone

1 Answer

I don't get a dial tone when I pick up the phone both the base and the extention both are dead but I have a fax machine also on another line and it works ok


to test the phone system. unplug the phones that are not working from the telephone jack. Install a phone on that phone jack that you know works (an old one or a cheap new phone). If the new phone works on the phone line in question, then your cordless phones are the problem and not the house phone line. If you plug the known working phone into the wall and it now does not work, then you have a problem with the wall outlet or the connection to the house. If it is a phone line or house connection problem, call your phone company. If it is your cordless unit, try them at a different phone outlet or at some other house to see if they work anywhere.

Dec 24, 2009 | Uniden Cordless Phone EXAI985

1 Answer

Phone works in one jack but not another


Hi, Looks like either the wiring is slightly different or the jack plug not quite with in the tolerance limit. Can you swap the cables between the units (if they are removeable) to eliminate the cable as well. I would suspect the cable on the new phone! I would also make sure there is no dirt on the connectors on the plug...there are minute grooves where you can see the meatl...sometinmes these get blocked!

Jan 08, 2009 | GE 28111 Cordless Phone

1 Answer

Avaya phone not working


Yes, check the wiring. Sounds like the blue pair isnt working at that jack.

What happens when you plug that phone into the extension port of the system?

Sep 17, 2008 | Avaya 700340193 Corded Phone

1 Answer

Vintage phones cannot dial out


Any standard phone should work, even phones made in 1800's should still work on a standard phone line.

I'm not sure what phone you have. The one listed in the question "M7310" is a business system phone and will ONLY work on the Nortel business phone system.

If you have standard home phones, my only suggestion (using the information supplied) is to check if the Tone/Pulse switch is set to tone... even though both should work.

Do you have phone service through a cable line?

May 28, 2008 | NorStar M7310 Phone

1 Answer

Phone does not work with new port


Definity systems can have so many different types of phones. Can you plug another 64xx phone in and it works?

Mar 25, 2008 | Avaya Definity 6408D Corded Phone

1 Answer

Both phones don't work at same time


after reading fine print, that is how they are suppose to work. Only one works at time.

Aug 21, 2007 | GE 27831GE2 Phone

2 Answers

My phone does'nt work


Be sure both the line cord and the handset cord are plugged in. If they are, plug a working phone into the dead phone's modular wall outlet. If it works, assume the problem is with the dead telephone. Try plugging the dead phone into a working outlet. If it works there, its cord or modular plug may be making a poor connection with the first modular receptacle. Switch cords with the working phone and try again. If it works, replace the cord. If it doesn't work with a good cord, plugged into a working outlet, the phone is probably defective. Further isolate the problem by substituting the handset from a working phone. If it works, repair or replace the dead phone's receiver. If it doesn't, repair or replace the entire phone. Be sure the switch hook isn't stuck down or jammed.

Jan 18, 2006 | AT&T 146 Corded Design Line Telephone

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