Question about Kenmore HE2 Plus Front Load Washer

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Error code for kenmore elite he2 plus

Please help, I have only had my new washer 9 days and already having an issue with my machine, it will not start after pushing the start button, it will only display a F 01 error code, and after reading the manuel, the trouble shooting section explains a possible fix but, that is not working and I am very upset that I now have to wait three days for a technician to come out to look at the problem and hopefully fix it..... I am very happy with the way it washes the clothes however I am not happy that I am already having problems after 9 days of use! Any info is appreciated! We have a Kenmore HE2 and kept getting an F21 code that was not resolved by cleaning out drain filter and clearing lines. So...we replaced the drain pump assembly ($80+ for part). However, when we try to start a cycle, it will still only continue trying to drain, making a buzzing sound, and after 5 minutes or so it will flash the F21 code (long draining cycle). It acts like it is stuck in drain mode even though there is nothing in the lines or water in the washer. Help! I'm at my wits end.

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  • gcalvario Dec 30, 2008

    Please ignore first part of above! I don't know how it got there!

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“F21” is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:


1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions

http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

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Posted on Sep 12, 2010

  • wildcatmom28 Jun 05, 2011

    Thank you, thank you, thank you!!! I can't believe how easy this was. There was SO much **** in my drain filter, I'm surprised the motor didn't burn up!! I recommended this site on FB, thanks again!

  • Tiger12 Jun 12, 2011

    Yup, just got the washer going again- same problem/solution as described in the earlier posts (F21 errror code). Thanks for this site and those who posted the how-to info on checking/cleaning out the water pump filter. It's good to share this easy check/fix. An easy thing for the homeowner to check and should be included in basic troubleshooting pages in the owner's manual.

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Our Kenmore HE2 PLUS Flashed F21 we fixed the problem by unscrewing the 4 screws on the toe panel then removing the metal panel.you will find a big round knob on the right bottom inside washer. unscrew it and clean out the part you removed , Then replace it back the was it was and Our problem was solved....By the way sears wanted alot of money to come out to fix this easy problem i'm glad we tried to fix it our self first!!!

Posted on Apr 21, 2011

  • clerougetel Jul 19, 2011

    Thank you so much. Worked like a charm and saved me a small fortune in pointless callout charges!

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There is a tech sheet inside your washer that explains all the error codes. You will have to remove the lower panel under the door to access it. Its usually mounted to the inside of the lower panel on along the interior walls of the cabinet. There will be instructions on how to enter diagnostics mode and a full list of error codes, followed by procedures to follow on how to correct. Also when you take the cover off you will see a white drain that is covered. Turn it counter-clockwise and remove it - but be prepared with towels because this is the lint catcher and there will be water in it. Clean it out and use a flash light to look up the hose area - I found a lot of loose change in mine.

PS Don't tell Sears I told you where they keep their "secret" error code list. Don't you find that irritating? The repairman would have come to your home, opened the washer, and read the tech sheet right in front of you - then charged you for it. Good luck.

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