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Your best bet is to see if the original manufacture of the clock is still in business. If so, they may still have the necessary information for one of their clock makers to make a new hand for you.
The only other solution is to locate a watch maker who specializes in restoration of old clocks and watches. There are many around who are very good. A new replacement hand can be made for you.
In any case, obtaining a hand will not be cheap. There will be a number of hours of work involved to make a new hand. The watch maker will most likely need the clock movement set to him so he can do the exact measurements required.
As for original parts off the shelf for old clocks, these are not easy to find. Many of these clocks were built on a one-by-one individual basis.
I have the same clock. Here's what I did to re-set it after changing batteries: After replacing batteries, use the turn dial to set the correct time. Press the RED button 6 times, wait for it to go through that series of chimes, then press the button again to set the time. Example: Press RED button 6 times. Wait for it to chime. Press RED button the correct number of times for the hour to be set. For 5:00, press the button 5 times, etc. I lost the directions to my clock, and I am posting this from memory and also just had to re-set mine and it works OK now. Hope this helps!
These are general quartz wall clock instructions as I dont know enough about what type/style of clock you have.
Open the access door to the dial and hands of the clock if required. Some battery-operated clock movements are sealed inside the clock case with a back panel that is screwed in place. To gain access to the hand set knob, remove the back panel screws using the appropriate tipped screwdriver.
Turn the minute hand (or turn the hand set knob at the rear of the movement if access is available) carefully counterclockwise or clockwise until the correct time is reached. Keep in mind that using the hand set from the rear would require turning the knob in a clockwise direction in order for the hands to turn counterclockwise.
Move the hour hand carefully with your fingers near the center of the hand to the hour that the clock is striking if the striking chime is not counting the correct hour. The hour hand is a friction fit hand and will move without engaging the minute hand.
Replace the back panel and tighten the screws with the screwdriver if removal of the back panel was necessary to access the hand set knob.
Stop the pendulum of the clock exactly at any even hour. Lets say at 6.00. While clock is steady and not working, pull off the minute and hour hands off the pinion, but do not brake them. You have to pull without any twisting action. This will leave pinions exactly in place they were when you stopped the clock.
When it is done - push the hour hand back onto the pinion and make sure it is pointing at 4 (not 6, as it was when you stopped the clock). When hour hand is back in place and pointing at 4, push back minute hand as it was when you pulled it off - pointing at 12. Make sure hands will not catch when passing each other (you can bend them slightly if needed). Now swing pendulum to start the clock and adjust time (clockwise only). Never adjust time when clock is chiming.
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If you are sure the hands are not touching as they pass, perhaps the minute hand and hour hand are binding together at the hub. Try this: Gently pull on the minute hand by gripping its hub with the nails of your finger and thumb. It should slide forward a little (or come off). Also the same for the hour hand, to ensure it is not binding on the face of the dial.
I don't know the particular clock, but if it has a SECONDS hand, this is often the one that needs to be freed.
If all the hands are free, all should be good. If it has a seconds hand and the clock stops when this hand is going "uphill", try a fresh battery. If this doesn't fix it, remove the seconds hand and use the clock without it. Or you could try to counterbalance the hand by adding a little weight to the opposite side... this could work, but as it increases the mass of the hand also, it still might be a problem.
Another way might be to shorten the seconds hand..!