Question about Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker

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Kenmore Elite model 73503201- FRIDGE DOES NOT COOL, FREEZER WORKS

The refrigerator upper section has stopped cooling. The bottom freezer section stills works fine. The cooling fan behind the back section of the unit still works and the coils have been vacuumed clean.

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Look in the back of the freezer, there will probably be a metal panel with a plastic vent on top.

Look through the vents in the metal panel, and you should see the shiny metal fins of the evaporator. If the fins or the vents are plugged with frost, that is your problem. The freezer will stay cold because a small amount of cold air will be forced through the frost but that will not be enough to make it up to the refrigerator portion. You can defrost the unit by removing the metal panel and allowing the frost to melt. Careful use of a hairdryer can speed up this process. This will likely be a temporary fix. The root cause of excessive frost can be caused by a bad door seal or a defective defrost circuit.

First check that the door seal is good by closing the door on a dollar bill at several points around the door, both on the freezer and refidgerator door. If you can pull the bill out with no resistance, the door is not making a good seal. Inspect the seal and make sure there isn't anything stopping the door from closing such as food, or a shelf not pushed in all the way.

If the door seal is good, the defrost system is likely defective. The defrost system has three main parts, the defrost heater, thermostat, and timer. If either one of the parts fails, the freezer will plug up with frost every few weeks. If you can troubleshoot this by manually starting the defrost cycle. Let me know if you would like this procedure.

Posted on Jan 07, 2009

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