Question about Bosch AquaStar 2400ES-NG
ERROR CODES A3 & E3 COME UP ALMOST DAILY, SOMETIMES THE HOT WATER TURNS COLD AND SOMETIMES ALL WATER STOPS FLOWING FOR A SECOND AND RESUMES COLD ONLY, UNIT IS 3-4 MONTHS OLD AND PROBLEM JUST STARTED THIS WEEK, SOMETIMES HITTING RESET DOESN'T BUY ENOUGH TIME TO FINISH SHOWERING
There are two issues here:
E3 is an unrecognized code that does not appear in the Technician manual. A temporary fix is to open the control panel and reseat the card edge connectors. However the problem will most likely return after a period of time. You really need a new controller board.
For the jumpers some people have experienced slight disconnections due to vibration in the units. Recommend using electrical tape to ensure that the jumper connector remains tight.
Posted on Mar 07, 2009
Ea error code has two solutions ist. there is water in the gasvalve. unscrew the 4 screws and take the cover carefully off. you find water in the unit. there is also a rubber washer held in with a spring. carefully pull on it and a lot of water will flow out. solved my problem. the other solution might be the 3 electrodes.in the chamber . unscrew and pull them out. with fine sandpaper clean all 3 elektrodes and it will solve this problem. this is part of the annual maitenance that these units require. good luck. r
Posted on Feb 19, 2009
FA - Gas leakage error, gas valve circuit not closing properly
Posted on Mar 15, 2009
This answer actually relates to EA, FA, C1 error codes on Bosch 2400E. Tech service dept is extremely unhelpful. This particular model is extremely sensitive to water shorting out electronics, either dripping from ceiling onto unit (I have old house), or my recent experience, very cold inlet water (january) causing lots of condensation on all inlet pipes to heat chamber (mostly lower half of unit). Short-term solution: take off cover and using blow dryer on high about 8" away, dry lower half of unit, all electronics wires and sweating copper pipes (takes maybe 5 minutes), then hit reset button. Longer range solution: install dehumidifier in area to remove moisture from air before it can condense on cold water pipes and cause error codes. If unit draws outside air, try to keep doors closed to heater area, but still warm, to dry the rooms air. Tech service seems unaware of this issue. First time I called them, 20min on hold, then some guy answered the phone and immediately hung up. They su__. But I like the heater, ....when working, which is almost always when not wet inside for various reasons.
Posted on Jan 15, 2009
Here's a link to a service bulletin regarding the A3 error code. http://www.bosch-climate.us/files/201109161600040.G3-11_A3-E3_Error_Code_Troubleshooting.pdf For some reason though my jumper is not in the location Tim describe, nor where the bulletin shows, but rather it just barely sticks out of the control unit. Mine measures 120.5 Ohms so I am still not sure what the issue is.
Posted on Dec 08, 2012
Great technical support on this product available in Vermont, USA http://www.boschhotwater.com/HelpfulResources/TechnicalSupport
at Control Energy Corporation - I used to work there!
Posted on Dec 31, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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