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It could possibly be you are not getting 240 volts to the range. The top igniter may be getting a current back through the other side of the 240 circuit and that is why it works when the oven is turned on but the oven will not be getting power to heat. Have the 240 circuit checked or make sure the circuit breakers are reset correctly.
replace the gas safety valve thermocouple,it has a thin coil of copper colored tubing going from the safety gas valve into the pilot light flame and as the flame heats the copper tube end it keeps the gas valve open to supply gas to the unit,they get old from being in a flame and cant signal the gas valve to stay open any longer,they just unscrew out of the gas valve and the opposite end is positioned in the tip of the pilot flame to heat it
Yes, it is a good idea to let it open just in the first posistion which gives it about a 3 or 4 inch opening at the top. This will hold enough heat in to broil your food but will let enough out so that the ovenwill not over heat and it will keep the burner on. Usually broiling times are not that long so this will not over heat your home or present any other dangers. Of course you still want to preheat the oven with the door cloded for best results.
The lock is operated by a solenoid and may have stuck due to friction or goo around the magnet core. Try bumping the stove or lifting it 2 inches in front and dropping to the floor. 2 inches will not break anything. There may be a mechanical timer in the self-cleaning circuit... is your gas stove still plugged in and showing signs of power such as ability to ignite top burners electrically? If the timer has failed the door lock solenoid is still activated and there could be a slight hum. Try unplugging the range and see if the door can be opened. The thermal interlock should be free to let the lock retract. If that works replace the timer motor. If solid state (no timer motor) replace circuit board with timer relay.
Try opening the the door a few inches and lift it straight up. Then push it straight down. It should slide on the hinges up and down. You need to seat the door properly on the hinges. Don't be afraid to man handle it but, be careful the oven may tip if it's free standing. Good luck. Please rate me so I know if I helped. Thanks.
Open the oven door and take the bottom panel off. you will be able to see it the hot surface ignitor starts to glow or not. Now turn the oven on and see if the hot surface gets red hot it not that is the problem. Should be able to get the part at a heating and air parts house or a appliance parts house. let me know what you find out. ken