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If you did a reinstall of the Microsoft Widows XP or Vista and expected Microsoft Word documents to be usable without also reinstalling Microsoft Word you are out of luck. Microsoft Word is a seperate software suite. You can do one of the following: 1. Use openoffice to work with the word docs (openoffice.org for the free download) 2. Get ahold of MS Office from either a store purchase or a friend with a volume license. 3. Download from Microsoft.com the trial version of MS Office 2007 and use it until the trial runs out.