Question about Samsung SC-D363 Mini DV Digital Camcorder
My Samsung SC-D363 continuously had a flashing "D" in the screen, telling me to eject the tape. I tried the troubleshooting and that hasn't worked. Is there anything else I can do short of sending it to a center? I prepared to record a very important patriotic salute presented by our entire school. I just received the camera for Christmas and liked it so much, I purchased one just like it for my son to take on a mission trip to Ghana Africa this summer. As soon as I loaded a blank tape, the camera began to blink eject and wouldn't record. I have tried since to play a previously recorded tape and the recorder still shoed the D arrow symbol and saying I should eject the tape. I tried taking on and off the battery, turning the power on and off, and changing tapes. It continues to do the same thing. I've only had the camera four months and have only used it three times. I'm concerned that my son will take the same model camera on a once in a life time trip and will come back with nothing. Thanks for your help. Sheila Clopton
Good News!! I have found a way to fix this loud high pitch "grinding" noise, sudden battery
"draining" accompanied by the eject "D" symbol being displayed only after a few seconds of tape
play. And absolutely No thanks to Samsung's customer service. Although seemingly polite, I had to
talk to 6 customer service representatives before they properly transferred me to Executive
Customer Relation(ECR). They said they were experiencing technical difficulties. Once I got through,
the ECR rep. insisted that the repairs will cost $160 mainly due to the cost of the parts and also
admitted that he didn't know much about the technical aspect of the camcorder.
It is indeed a mechanical problem. The camcorder had only been used three times and kept in
storage in its original box with no temperature extremes since I had puchased it at the end of 2006.
Here is the SOLUTION:
1) Gently unscrew and remove the front casing portion of the camcorder.
2) Directly underneath the lens there is crosslike metal support that extends from the tape
compartment chassis. The green circuit board should rest on top of it as shown below instead of
being under it .
Now the camcorder functions properly consistently. The cost = $ 0.
Posted on Jul 01, 2009
If the problem is when you put the tape back in and shut the door then you get ...D Eject Tape. Here is what i did to fix it.. First I put It in the freezer for 3 or 4 min then when you put the tape back in dont shut the door all the way leave it cracked open a little. Should work, I think the door is missing a cushing. Write me back if it didn't help..Jello@techemail.com or if it did work. A simple fix that is for free.
Posted on Jan 30, 2009
My name is Morgan, and im 14 years old. I got this camera for Christmas and literally five days later it started flashing a D on the screen and it kept saying Eject. I told my parents and they GROUNDED me for breaking it. I was cleaning my room today when i found the box that I had put it in under my bed. I knew that I didnt do anything to break it so I decided to look up online to see if anyone else had the same problem. This is complete **** and it definatley should be recalled.
Posted on Jul 05, 2008
Yea id say F SAMSUNG!
Posted on Dec 20, 2007
Hello folks, I have the same problem with my Samsung miniDV camera. I called customer support (said they were in NJ but it sounded like Manilla, PI) and they told me I had to call back with my camera and perform troubleshooting. Has anyone has luck with the troubleshooting steps? and Is $80.25 the right price to send the camera to NJ for repairs? How hard should I push for them to pay for shipping?
Posted on Oct 15, 2007
My wife bought me this camera for Christmas of 2006. I have used it for a total of about 15 minutes. I went to turn it on last night and got the samething everyone has been describing here. I contact samsung today, and they want to charge me the $89.00 labor fee. I can't get them to budge on this. They said they would extend the labor warranty 90 more days from the expiration but that is still to short for this time frame of 9 months. Would the guest that posted about speaking to "tamika" please come back. I would love to speak with here.
Posted on Aug 29, 2007
I recently had the same problem with the flashing "D" symbol and the eject notice. I purchased my camara november 2006, so when I called Samsung they said I had a year warrenty on parts but only 3 months for labor.They also said it would cost me $89.00 to repair. I didnt feel I should be paying for a known issue with this product. I asked to speak to a supervisor. They transfered the call to their excutive line and after waiting 15 mins(be patient!) a young lady by the name Tamika answered. I re-explained my situation to her (be nice!)and she was able to extend my labor warrenty. My only cost will be shipping it to them. You can possably talk them into paying for shipping as well. They will repair it or send me a new or refurbished model. Give it a try and good luck to all.
Posted on Aug 16, 2007
Hi friends. (Excuse my poor English). Well, i bought a SCD364 Samsung CamCoder that is physically and mechanically exactly as scd363. My scd364 also have the same problem. Because the warranty has expired, i discovered a solution. The problem ocurs due to a missing calibrati?n at tape motion mechanism then when the cam goes heat, the motor grazes with another part of the mechanism that this located very near (wax)causing a metallic noise, eating the battery and, finally the blinking "D" eject signal. I amazing when discovered that the solution is to open the tape compartment and place the opened camera infront of the air conditioning machine by 2 minutes in order to cool it. Once cold, the camera is ready to play or record again without noise and blinking "D".
Posted on Aug 05, 2007
May 20, 2007 I just spoke with Chris(f) at Samsung because My SC-D363 has this exact same problem. I bought it from target in November used 3 tapes in it and babied it from day one (still has tags on it), then it started whinning loudly and flashed eject on the screen and wouldn't record or keep a tape in all the time. I told her about the problem and that I had read that it was a known issue and that they extended the labor warranty for someone else. She told me that there were no notes regarding the problem and that my camera was still under parts warranty but not labor. So I have to pay $45.00 labor, strip my camera down to just the camera and ship it off to New Jersey for repair. Maybe I shouldn't have mentioned that I read anything?? Might have helped. Either way if you can tell me who you talked to or have more information on the extension of warranty please post it because I got NOOOO WHERE!!! Probably better off paying the $45.00 and taking it in the tail pipe like normal.
Posted on May 21, 2007
I just contacted Samsung and they extended my labor warranty and will cover the costs to repair the camera. They said there is a known issue of the camera experiencing this problem (flashing eject with the letter "D") and, if it can't be repaired, they will send a replacement camera. I also asked them to pay for shipping and they agreed. Hope this can help you, too.
Posted on May 12, 2007
We are experiencing the same issue as above with eject flashing on the screen and the camera not recording or playing back video. The cameria is also making a very loud noise as soon as it's turned on. We've only had it 6 months and used minimally. Very disappointing as we can't return it now and the labor warranty has expired. If anyone can provide advice, it's greatly appreciated!
Posted on May 12, 2007
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