Problem between my Qwest actiontec modem and D-link router
I followed the installation instructions for my D-link router, connecting it to my Qwest actiontec modem and my computer and ran the set-up wizard, but my internet connection failed. I tried troubleshooting with Network Magic, and followed the instructions on the automatic message when I called tech support, but nothing has worked. The network seems fine because my laptop picks up the signal and will connect to the network, but I can't get internet access.
Re: Problem between my Qwest actiontec modem and D-link...
You need to sign into the dlink router and check the status tab, to make sure that the router has picked up the modems IP address. it sound like it hasn't, and is just assigning lan IPs to the client machines, butd oes not have a valid WAN IP to the internet.
If it hasnt got a wan ip, you want to do a hard boot on the router .unplug the router ONLY for 30 sec, and power back up the router only ...not the modem this should allow the router to find the modem IP
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Plug your internet into the router then, the router to the computer. Go to your network settings and run the network setup. This will change the settings in windows to except the router into the network. You may have to restart the computer. This should give you internet access to your computer through your router.
Are you trying to set up the router. You can do it manually without the CD. When you connect the computer to the quest modem, does it work? If your computer is able to go online through the modem Then you need to connect the computer to the router ad the modem to the router. open the set up page of the router and change the settings of the router according to the ISP. Click Here for step by step by instructions
It sounds like a firmware issue or problem. Have you tried updating the firmware of the router? If not, download the latest firmware from actiontec website and install it to your router. Note: After successfully updating the firmware, you need to hard reset the router. Press the reset button at the back of the router for 30 second then unplug the power for 30 seconds as well then plug it back n.
I have had this same problem with Qwest using a new iMac and MacBook on the Actiontec modem. Qwest did two things: first we reset the modem which was fairly simple and took only about 5 minutes. However, this fix lasts only a few weeks and it comes back. I have just ordered a new modem since there seems to be a problem with the Actiontec device with the newer high speed internet.
I'd try the reset before doing anything else. Good luck.
Believe it or not, Actiontec modems from Qwest are setup as a router already (even though ports are missing from it). You should use a switch instead of another router. Otherwise you will have to configure the DI-514 to act as a switch rather than a router. This is done by assigning a new starting IP address into your DI-514. By default both routers use 192.168.0.1 as the default. You will have to plug the DI-514 seperately into a computer (to take it off the network) and assign a new starting IP address for the DI-514 such as 10.150.1.1 for example. Then you will be able to get it work. I would strongly recommend using a switch instead and turn the wireless on the modem itself (this is why the modem is the router). It will save you some headaches if the power goes out.
If the modem was pre-programmed for another service, such as Verizon, you will have to plug the modem into a wall and hold in the reset button on the back of the modem until it resets. Then load the AT&T software IF they provided you with such - the walkthrough is actually pretty good. If AT&T did not provide you the Actiontec or the software, you will have to go to Actiontec's website and download the Actiontec Installation Buddy and also follow the directions for downloading the non-proprietary version of the firmware (WARNING: do not update the player's firmware if ATT &T provided you with the Actiontec; the non-proprietary firmware will make the modem useless toward whichever service provided you with the Actiontec). Take note of the numbers taped on a sticker underneath your Actiontec - MAC Address, etc. You may need this information to complete the installation. Also, download the Actiontec manual - it will take you through the process, but it is not going to be easy to follow - know in advance that it is going to take time.
As you go through the Actiontec Installation Buddy process, it will prompt you to do a modem test - make sure the Actiontec is connected to the phone line and to your computer (via an Ethernet cable). It will do a modem test. If the modem test fails the first time, turn the Actiontec OFF, wait 10 seconds, and turn it on again. Try the modem test again - should work.
If AT&T did NOT provide you with the Actiontec, your task is going to be a bit tricky. If AT&T DID provide you with the Actiontec, it might be better to call their technical support for a walkthrough.
check the following in order
1 check that all of the cables are securely plugged in, if you find any loose plug them back in, you may need to powercycle the router afterwards though if the router is subsquently plugged into another unit down the chain power off both units turn them back on turning on the actiontec last.
2 if your ISP requires logon details to be included in your router, double check by viewing your router settings renter them if you are unsure.
It sounds like you don't have the units connected properly. Make sure you have a cable(wired) from your ethernet card on your pc connected to a wired port on the router. Then plug your router from its yellow port into the modem. Make sure your modem is connected to its Internet interface. Plug in your modem and wait 60 seconds for it to power up. Then power up the router.
At this point you should be able to access the router with the supplied installation CD. Run the setup assistant and it will define your wireless network. When you are through you should have internet access through the wired network. When you are finished you should be able to use the wireless network assuming you have the card installed correctly and the software for the card correctly installed.