Question about SanDisk Sansa e250 MP3 Player

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Please, i need help

My sansa, isnt working. everytime i turn it on, the screen seems to refresh, and it does the samething. its like the sansa keeps trying to turn on, but something holds it back from fulling turing on...

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Did you check the "hold" sliding thing on the top (where the headphones plug in)? if it's orange, slide it back.

Posted on May 07, 2007


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1 Answer

(e260R) Refresh Database eternal loop

Turn it on into recovery mode (Hold + Record Button + Power)
Connect to computer (You should detect a 16MB drive)
Make an empty text file inside the 16MB Drive and rename it to "sansa.fmt"
Unplug the Sansa. You should see now a "Formatting..." on the Sansa's screen.
Sansa fixed!

Sep 13, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Cant get songs onto my Sansa e280 player =[

"Refresh database" is a normal message that you will get everytime you unplug the Sansa from the computer - don't worry about that aspect.

If the songs that you have transferred have DRM encryption on them, they may not play right (or at all) on the Sansa.

If you have Windows Media Player 11, I would get the firmware update from the Sansa website AND format the Sansa inside Windows Media Player:
for the firmware,
for the format,
Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything and get your player functioning normally.

-Tha Mp3 Doctor

Mar 18, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Frozen screen

Well you could do wut i did. i threw it onthe ground and now it works again. Everytime it does it to me i drop it and it works again.

Jan 22, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa c-200 mp3 player ( refresh database screen stuck)

I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Dec 26, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Refresh database on screen

how do you put on recovery mode?

Dec 01, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer


what do you mean by frozen? when at what scren does your player froze? Try going to recovery mode and update the firmware of the player. The latest on is .18A if you have the latest one then try calling sandisk technical support 866-726-34-75.

Aug 13, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Refresh Database

This is happening alot aparently, Sandisk is telling everyone to just reset it but that aparently isnt really working. only suggestion is to set the USB mode to MTP and try it.

Aug 02, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Screen remains on Refresh Database everytime I turn it on.

I've run into this also. a few options.. 1) Use the Sansa Updater software to upgrade firmware. (available on Sandisk website) 2) Sometimes adding a couple new songs back wakes it up.

Jul 28, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Microsoft asks for a certificate for sansa e260

Try uninstalling and reinstalling your windows media player software. If you have a card inserted on your player it would normally do that refresh database. If not try updating the firmware of the player.

Jul 08, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Refreshing database - Everytime

there nothing wrong its jsut the way the mp3 player refreshes the play lists mine does it too

Feb 06, 2007 | SanDisk Sansa e260 MP3 Player

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