My sansa, isnt working. everytime i turn it on, the screen seems to refresh, and it does the samething. its like the sansa keeps trying to turn on, but something holds it back from fulling turing on...
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Turn it on into recovery mode (Hold + Record Button + Power) Connect to computer (You should detect a 16MB drive) Make an empty text file inside the 16MB Drive and rename it to "sansa.fmt" Unplug the Sansa. You should see now a "Formatting..." on the Sansa's screen. Sansa fixed!
"Refresh database" is a normal message that you will get everytime you unplug the Sansa from the computer - don't worry about that aspect.
If the songs that you have transferred have DRM encryption on them, they may not play right (or at all) on the Sansa.
If you have Windows Media Player 11, I would get the firmware update from the Sansa website AND format the Sansa inside Windows Media Player:
for the firmware,
for the format, http://www.sandisk.com/Retail/DriverDownloads.aspx
Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything and get your player functioning normally.
I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David
what do you mean by frozen? when at what scren does your player froze? Try going to recovery mode and update the firmware of the player. The latest on is .18A if you have the latest one then try calling sandisk technical support 866-726-34-75.
Try uninstalling and reinstalling your windows media player software. If you have a card inserted on your player it would normally do that refresh database. If not try updating the firmware of the player.