Question about TransAct Ithaca PcOS Series 50 Receipt Printer
Sometimes it sounds like it is spinning inside but the paper does not roll. When it stops I change the paper, ribbon and blow it out with a can of air. I turn it off and on and check for any messages on the computer system. All it says is printer not working. Our computer support says the Mother Board is going out and getting scrambled and we have to buy a new one because you can no longer get parts for this old of a printer. We would like to know if this is true or if we have another option before deciding what to do.
Michael Benson called me yesterday afternoon and spoke with me. He walked me through a check of the machine and agreed it is the mother board going out. He was very helpful and gave me several options of what could or needed to be done. I will speak to our mayor regarding this and get back with your company if we decide to buy a refurbished machine.
Michael was very helpful.
Posted on Dec 31, 2008
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Posted on Jan 02, 2017
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This is sort of scenario could be caused by dust inside the
printer. Dust prevents the rollers from having a firm grip on the paper while
picking paper. When one roller has a firm grip and rolls the paper well while
the other doesn't, jam/crumpling results or sometimes paper goes in at an angle.
So I will suggest you get a long handle brush and try to reach as far inside
the printer as possible and brush (from the back and front; if you have a
blower please use it as well). This, if properly done should do it. Brush
especially the rollers etc.
Good luck and God bless!
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