I am trying to scan information into my computer (to go paperless). When I scan in something, I can hardly read it. If I make a copy of it first, and then scan it in, then I can read it. Is there something wrong with my scanner? Do I need to clean it? If so, how do I do that? I don't want to have to make copies of everything before I scan them (defeats the paperless purpose)
What you need to do is get some cleaning solvent from a Computer Store and clean the class. If this does not correct the problem then try uninstalling and reinstalling the drivers. It sounds like your screen may just be dirty. If you can print it and then scan it that is very perculiar. Try this and let us know if that fixes the problem.
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Clean the photo you want to scan. If you have canned air handy, blow dust and lint off the surface of the picture (not recommended for fragile photographs).
Fire up your computer and Multi-function printer. Check your connections and look the printer over, cleaning the scanning surface and the underside of the document lid.
Position the photograph face-down on the scanning surface. The alignment of your photo can be corrected in the editing process, but you can save yourself a step if you do this by hand, using the guides on the edges of the scanning area.
Shut the lid. Be careful to not disturb the picture's alignment when closing the lid.
Set the scan resolution. Increasing the dpi (dots per inch) count produces a clearer and sharper image and dramatically increases the file size.
Click the scan button on the software interface or push the button on the face of the printer. A preview of your scan should appear on your computer monitor.
Inspect the preview for any correctible flaws. If you need to start the scan over to fix something that went wrong, remember to label each scan of the same picture with a different name so you can sort through them quickly.
Choose the best version and save it to your computer's hard drive
After loading the auto feeder, Scan Menu asks me to select computer. I
press OK. The banner reads (my name)+ macbook pro. I press OK. Screen
reads Tiff To Preview and then Press START SCAN to begin. I press OK.
Screen reads date and time and Original loaded. I press START SCAN.
Screen reads Starting Scan...., but reverts to Original loaded. I have
also tried scanning using the computer (MAC). At times it will run one
page of four and then a screen pops up reading..Unknown Error. The hp
will print and is showing connected. Thanks
First of all you have to have the full version of Adobe to do this and it will show up as a printer on your control panel.
I also use a program called PaperPort, it works like a champ for paperless archiving and printing. This program alows you to scan and then print to PDF if you have adobe installed.
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You don´t give enough information in order to allow us to help you (How are you trying to scan? What exactly happens? What OS is installed in your computer? Which software/driver did you install? Does your printer otherwise works?)
Start by reading these HP FAQs to see if you can solve the problem (2 are meant for Vista systems and one for XP). Post again if you still can't scan.
I had the same problem and I got it to work. I have Windows Vista and Microsoft Office 2007 on my computer. Here's what I did...
Go to "Start" then "Control Panel". -Click on "Programs and Features". -Scroll down to Microsoft Office Home and Student 2007 - click on that and then click on the "Change" link above. -A box will pop up, click on "Add or Remove Features" and then click "Continue". -Click on the "+" next to "Office Tools" -Click on the "+" next to "Microsoft Office Document Imaging" -Click on the down arrow next to "Scanning, OCR and Indexing..." -Then, click on "Run from my Computer" -Next click on "Continue" at the bottom of the dialogue box and your configuration process should begin
Once completed go to the start menu and type in "Scan" into the search box. Go to "Microsoft Office Document Scanning" Once there, plug your scanner into you computer, chose what color you want your scan to be in, and click on the picture of the scanner to the right. To make my scans clear, I had to click on "Scanner..." and chose KODAK ESP AiO as my scanner even though I have a KODAK ESP-3 printer/scanner.
I hope these instructions weren't too confusing and I hope this helps some of you out! My scanner was causing me a lot of frustration for a while!
1. From the MP Navigator screen, select "Scan with Scanner Driver" in lower left corner.
2. When in ScanGear MP, select the Advanced Mode tab
3. At Input Settings, select Document (ADF) for document type
4. Set paper size in next window
5. Click Scan button at bottom
what method are you using to scan? SMB, FTP, TWAIN, or scan to HDD and retrieve from computer. Trying to gather informations sounds like it is trying to access something like an LDAP or remote settings/server.
The most common causes of this issue are 1: you do not have the software installed on your computer (or you need an updated version form the HP web-site) and/or 2: you are connecting to the printer over a network and your firewall is stopping the printer from accessing the HP software on your computer.
A little more info would be helpful in diagnosing the problem;
What Operating System is your computer running?
Is your computer connected to the printer via USB or over a network?
Do you have the latest HP software installed?
Do you have more than one printer, scanner or all in one device connected to your computer?
Has the printer always had this problem or has it worked before?