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Responding to coolguy08

Thanks for the response. However, I cannot get on line on the computer that has the virus. What is the next step? Thanks.

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If you have a virus resident on your computer that is interfering with your ability to get on-line, then your only choice is to obtain anti-virus software either from a store or downloaded off another computer and placed on a CD or USB drive. Whatever brand you choose, be sure to visit the maker's website (e.g. Symantec, McAfee, AVG, etc.) and download the latest updates--you may need them on your computer. Install the anti-virus software on your computer, apply any updates you obtained, and then run the program to scan your entire system. It should be able to remove the virus.

Posted on Dec 30, 2008

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Posted on Jan 02, 2017

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Recieved an email with attatchment from AAMI car insurance .When opened computer shut done. Now my Outlook expess will not respond therefore I cannot remove this email. Should I uninstall/ then reinstall ...


Run a thorough virus scan first. MS Security Solution is free. Plus Housecall on line scan might still be free. Free meaning it will also remove the virus not just identify it.

Sep 14, 2012 | Computers & Internet

Tip

How to Check your Computer when a Page Freezes


<p>1. Press the "Esc" once or twice and see if the computer returns to normal. If nothing happens, press a few times. If your computer does not respond, try the next step.<br /> <p><br /> <p>2. Press "Ctrl, Alt and Delete keys simultaneously and select Start Task Manager". Select Programs "End Task" to a status of "not responding" one by one and click OK. The programs should be automatically closed. If your computer is not responding to anything, press the button until the computer turns off.<br /> <p><br /> <p>3. Wait a few minutes before the computer. If the computer is in use for a long time, let cool before again. Overheating can some hardware components do not work anymore, because too much heat.<br /> <p><br /> <p>4. Deleting files or programs you no longer use, especially if the disk is almost full. When the computer tries to find a complete unit of information, they can freeze and become unresponsive.<br /> <p><br /> <p>5. The use of anti-virus software on your computer for malware, adware and viruses. Remove the virus. You can stop computer processes and cause a computer to freeze.<br />

on Jun 21, 2011 | Computers & Internet

1 Answer

HI, after installation of symentech s/w icon is not available on desktop so how do i scan my PC ?kindly help


Right click on the icon in the tray next to the clock, and

  1. Select Open Symantec Antivirus...
  2. If there is a + (plus sign) next to Scan, click on it to expand the "Scan" category
  3. Click on Full Scan.
  4. Click Scan to initiate the virus scan.
  5. joed911_0.png

    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

    Thanks, Joe

Feb 12, 2011 | Computers & Internet

1 Answer

How to reboot my dell desk top computer


  1. While most Dell desktops respond well to "System Restore," which restores the Windows operating system, occasionally a computer may need to be restored to factory settings. This is usually done as a last resort and is usually due to viruses that can't be removed. While you should try "System Restore" on your Dell first, resetting the desktop to factory settings is an option. This is done through a PC restore by Symantec. Be aware that not all Dell desktops have this ability, and before proceeding with this option, you should call Dell tech support

  2. Make copies of all things on your PC you want to save, such as photos, documents and other installed programs. Resetting your PC to factory settings will erase all data on the hard drive. It will erase anything that you installed on your computer after you received it.

  3. Restart your computer.

  4. As the computer is turning on, you will see a blue bar that says "Dell.com" across the top of your monitor. At this time, press the Ctrl and F11 keys simultaneously. If you wait too long, you will miss the opportunity to do this and will have to restart your computer again.

  5. Click the "Restore" option when the next screen appears.

  6. Click "Confirm." The PC will begin its resetting process. This process takes approximately 10 minutes.

  7. Click "Finish" when the process is complete. Allow the PC to restart itself. Do not restart it yourself since it needs to run through its boot program.

  8. Click "Yes" to allow the computer to restart. When it does, it will be at original settings, and you will see the "End User License Agreement" screen. Click "Next." The System Restore screen will appear, and the computer will do another restart.

  9. Once it does another restart, click "OK." You have now reset your Dell desktop to factory settings.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

Nov 21, 2010 | Computers & Internet

1 Answer

This program is not responding


i would first try opening up your computer and buying a spray can of air to clean out all the dust. try that first and e-mail on the next steps if that doesnt work. tech2call@gmail.com

Jul 18, 2010 | HP Pavilion A230n PC Desktop

1 Answer

Slow allowing us to connect to the internet, also in letting us travel through the internet


Hi i'm Rain.
The problem your having is due to a lack of cleanibg.
I will walk you thru the steps to clean your computer.
  • Click Start.
  • Then click All Programs.
  • Now click Accessories
  • Now click on System Tools
  • Then click Disk Cleanup
The Disk Cleanup window will open. You can check all of the boxes and click next.
You computer will now clean its self of unneeded files. Allow this action to complete .

Now that you have done a disk cleanup, let's do a Disk Defrag.
  • Click Start
  • Now click All Programs
  • Now click Accessories
  • Then click System tools
  • Finnally click on Disk Defrag
This action will put all files in the correct order and clear needed space for the Hard Drive
Click on Defrag to start.

The next step is to ensure you dont have viruses.
{ Click here } To scan and clean your computer of any viruses.
EST Online Anti virus scan is a Microsoft data base
designed to locate and remove any type of virus.

  • Click on the green EST Online Scanner tab.
  • Except the lisence agreement
  • Click Start
  • Check both boxes because you want a complete scan.
  • Download the needed file { You will be prompt to except a download file. Except the file and install it .
Allow the EST Online Scanner to clean your system of spyware,viruses and more.
I hope this information has been helpful.

Nov 25, 2009 | Dell Dimension 3100 PC Desktop

1 Answer

I have a hp a288n desktop. It quit responding as it has done previously and it wouldn't turn off, so I turned it off by the power button. When I went to turn it back on it would not start. I have unplugged...


I've attached the steps needed to be taken if your computer does not turn off.
If you pc is turned off and you can't turn it on now, please provide me more informations like;
  • what is the color of your screen
  • what written on your screen
  • Can you see cursor blinking or arrow
  • Any error message displayed?
  • The HP or Compaq Logo Screens are Missing on Startup
  • When the pc stops responding, before or after Windows start up?
Steps below is to show you how to resolve the issue of the pc not shutting down.

Step 1: Using one anti-virus program
You only need one anti-virus program. If more than one anti-virus program is open at the same time, uninstall the extra software programs. Several virus scanning software on the same PC can create software conflicts. This is also true for multiple versions of the same anti-virus software. For example, if Norton Antivirus version five and Norton Antivirus version 2002 are both installed on the same PC, uninstall the older version (version 5 in this case). Use the following steps to remove programs:
  • In Windows XP, click Start , then Control Panel.
  • In Windows 95, 98, and Me, click Start , Settings , then Control Panel
  • Double-click Add/Remove Programs
  • Select the anti-virus software that you want to remove and click the Add/Remove button, or the Change/Remove button in Windows XP.
  • Restart the PC when the uninstaller has finished.
  • When the Windows desktop appears, restart the PC again. The PC should shut down and restart normally this time. If not, continue to the next step.
Step 2: Disabling Software that opens with Windows
For troubleshooting purposes, reduce the amount of software that opens with Windows to try and find out if a software conflict is occurring.

  • Open the Microsoft System Configuration software (Msconfig), remove the selection next to Load Startup Items , click OK , and restart the PC.
  • For more information, refer to Preventing Programs from Opening When Windows Starts .
    Restart the PC using Windows.
  • If the Windows still fails to close, continue to next step.

Step 3: Turning off all power options
Turn off all Windows power management options and shut down the PC as follows.

  • In Windows XP, click Start , Control Panel , and then Performance and Maintenance.
  • In Windows 95, 98, and Me, click Start , Settings , and then Control Panel .
  • Double-click the Power Options icon.
  • The Power Options Properties window appears.
  • Click the Power Schemes tab and change all selections under Settings for Always On power scheme to Never .
  • Click the Hibernate tab and remove the check mark from Enable hibernate support .
  • Click the OK button to accept the changes, and then restart the PC.
  • When the Windows desktop appears, restart the PC again. The PC should shut down and restart normally this time. Regardless, continue to the next Step to see if a BIOS update is available.
Step 4: Upgrading the BIOS
The BIOS is code that the PC uses at start up and is responsible for many things. One of those things is power management, which can get in the way of the shutdown process.

Please rate my solution.

Dec 15, 2008 | Computers & Internet

1 Answer

Virus response alert on screen how to remove virus alert on my cumputer desk


download SUPERAntiSpyware , Trojan Remover , SmitfraudFix , RogueScanFix from gur.in site in safe mode and run each programe in safe mode first and then again in normal mode please unplug the ethernet cable before you run these programes on your PC itwill clear all the virus on your computer

Nov 05, 2008 | Dell Dimension 3000 PC Desktop

1 Answer

Video Drivers


The file “Windows/System/Drivers/mup.sys” is not actually causing the problem. It’s the next step after mup.sys that’s causing the computer to hang. That next step consists of the OS checking the registry files for plug and play devices.
Some causes are: new or defective hardware installed, corrupted registry, (caused by virus), defective or corrupted hard drive, just to name a few.
Try removing all devices attached to the computer like printer, web cam, flash drives, etc.
If your computer has a PCI or AGP graphics card AND your motherbrd has a VGA connector, remove the video card and use the one on the motherbrd.
If the above doesn’t work, try running “CHKDSK /P” from the Windows recovery console.



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Thank You.

Oct 18, 2008 | Dell OptiPlex GX260 PC Desktop

3 Answers

EVEREX TC2505


what type of internet are you trying to use? follow the questions that : Kooldragon; asked you.if the computer is less than 90 days old, call tech support.if your past free support time limit, post another response after you have tried these suggestions.

Jan 24, 2008 | Everex GA3400 Refurbished AMD Desktop...

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