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Responding to coolguy08

Thanks for the response. However, I cannot get on line on the computer that has the virus. What is the next step? Thanks.

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If you have a virus resident on your computer that is interfering with your ability to get on-line, then your only choice is to obtain anti-virus software either from a store or downloaded off another computer and placed on a CD or USB drive. Whatever brand you choose, be sure to visit the maker's website (e.g. Symantec, McAfee, AVG, etc.) and download the latest updates--you may need them on your computer. Install the anti-virus software on your computer, apply any updates you obtained, and then run the program to scan your entire system. It should be able to remove the virus.

Posted on Dec 30, 2008

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6ya6ya
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Posted on Jan 02, 2017

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HAVE A 2011 AOC MONITOR BLACK AND GRAY HORIZONTAL LINES FILL THE SCREEN


Run a full scan using your anti-virus program to see if it will track down anything, next go to www.download.com Type: malwarebytes anti-malware and run the program with a full scan, "free" this program find just about anything that is lerking in your computer. Now! if all this fails, do a complete fresh install of your operational system.

Apr 18, 2012 | AOC 2436Vw LCD Monitor

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How to Check your Computer when a Page Freezes


<p>1. Press the "Esc" once or twice and see if the computer returns to normal. If nothing happens, press a few times. If your computer does not respond, try the next step.<br /> <p><br /> <p>2. Press "Ctrl, Alt and Delete keys simultaneously and select Start Task Manager". Select Programs "End Task" to a status of "not responding" one by one and click OK. The programs should be automatically closed. If your computer is not responding to anything, press the button until the computer turns off.<br /> <p><br /> <p>3. Wait a few minutes before the computer. If the computer is in use for a long time, let cool before again. Overheating can some hardware components do not work anymore, because too much heat.<br /> <p><br /> <p>4. Deleting files or programs you no longer use, especially if the disk is almost full. When the computer tries to find a complete unit of information, they can freeze and become unresponsive.<br /> <p><br /> <p>5. The use of anti-virus software on your computer for malware, adware and viruses. Remove the virus. You can stop computer processes and cause a computer to freeze.<br />

on Jun 21, 2011 | Computers & Internet

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My casio ex-s10 is not turning on. I remember it having been infected by an unknown virus then one day the memory card just got full then it wont turn on again. its not even responding when being connected...


Hi, Please remove your connection with PC. Then check your batteries for malfunction, replace with new ones if necessary. Turn on your camera, if fail , remove your infected memory card and turn On again your camera. Is it solve the problem?. Normally the virus will just make your device 'hang' or ' data corrupt ( no access to data)'.

Nov 30, 2010 | Casio Exilim EX-S500 Digital Camera

1 Answer

Slow internet problem i think its my communications card


This document is GENERIC for all types of PC using XP or before. Step 1: Detecting and removing spyware and adware software If the computer becomes slow when connecting to the Internet, your home page changes to a page you do not want, unwanted desktop links display, or advertising windows pop up repeatedly, then your computer probably has spyware, or adware installed. Spyware and adware can be difficult to remove manually. See the following HP support document for more information about spyware and how to remove it from your computer: HP and Compaq PCs - About Spyware, Adware, and Browser Hijacking Software . Step 2: Scan and remove viruses It might be that a virus or several viruses are attempting to use the Internet connection when the browser is open. See the following HP support document for more information about how to scan and remove viruses: Resolving and Preventing Viruses on Your Computer . NOTE: If you have not updated Windows recently using Windows Update (in English), now is a good time; after scanning and removing spyware and viruses . Step 3: Clearing history, temporary files, and resetting settings Clear the amount of temporary files that the browser uses as follows:
  1. Open the browser software.
  2. Click Tools from the menu bar.
  3. Select Internet Options . The Internet Options window displays. Figure 1: Internet Options windowc00162617.jpg
  4. Click the General tab.
  5. In the Temporary Internet Files area, click Delete Files .
  6. Select Delete all offline content , and click OK .
  7. In the History area, click Clear History , and click OK .
  8. Click the Security tab, and select Default Level .
  9. Click the Content tab, and click Clear SSL State .
  10. Click the Programs tab, and click Reset Web Settings .
  11. Click the Advanced tab, click Restore Defaults , and then click OK .
  12. Connect to the Internet. If the computer stops responding, continue to next step.
Step 4: Update the network or modem drivers Updating the network and modem drivers can fix some lockup problems. Install the latest update for your network hardware that you use. Update the network hardware if you connect to the Internet using DSL, Cable, or LAN. Update the modem software if you connect using dial-up.
  1. Go to the HP Software download page . Select your country/region.
  2. Type the model name for your HP or Compaq computer. For example, SR1820NX or m7434n.
  3. Select the version of Windows the computer is using.
  4. Select the network or modem driver update. For example, Realtek RTL8139 LAN Driver Update.
  5. Follow the instruction on the download page to download and install the update.
  6. When done, restart and try to connect to the Internet again. If the problem persists, continue to the next Step.
Step 5: Disabling Software that opens with Windows For troubleshooting purposes, reduce the amount of software that opens with Windows to try and find out if a software conflict is occurring. Open the Microsoft System Configuration software (Msconfig), remove the selection next to Load Startup Items , click OK , and restart the computer. For more information, see Preventing Programs from Opening When Windows Starts . Connect to the Internet. If the computer stops responding, continue to next step. Step 6: Removing and reinstalling ISP and Anti-virus software Remove the Internet Service Provider (ISP) software and install the latest version. Use the document on Advanced Modem Troubleshooting for more information about how to remove and reinstall the ISP software. Regards, Shrey

Sep 30, 2009 | HP 16-Port Ethernet Hub

1 Answer

What happens when it says "No audio output device installed." I have no sound. Please respond


Hello! kindly follow this steps below:
Please find your motherboard or sound card driver then insert it in your disk in the CD/DVD ROM if it is in a disk then run the setup.exe of that driver software then follow certain steps given by the computer installation wizard. Then after you finished the installation restart your computer then if the sound is restored then you have a successful sound card installation. You can do this steps again if you encounter same problem next time. The reason why this you receive this error message cause your sound driver has been corrupt and need to reinstall due to some hardware failure and software failure especially if their are virus and worms enter in your system.

Also try to update and install anti virus and update it in order to proctect and level up your security against virus, worms and hackers.

If you need more assitance please reply to this post.
thank you

Jul 17, 2009 | Microsoft Windows Vista Ultimate Edition

1 Answer

Service AvgTdiX on my pc is not installed to an AVG.


http://www.bleepingcomputer.com/startups/avgtdix.sys-24600.html  
Here is what you need!!! Click on the Above Link. follow the steps then reinstall u r anti virus Hope This Helps!!!  Please Don't Forget to Rate my Response!!! Thanks!!! uva

Apr 03, 2009 | RTO Avg Anti-Virus & Anti-Spyware 8 for...

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I have a hp a288n desktop. It quit responding as it has done previously and it wouldn't turn off, so I turned it off by the power button. When I went to turn it back on it would not start. I have unplugged...


I've attached the steps needed to be taken if your computer does not turn off.
If you pc is turned off and you can't turn it on now, please provide me more informations like;
  • what is the color of your screen
  • what written on your screen
  • Can you see cursor blinking or arrow
  • Any error message displayed?
  • The HP or Compaq Logo Screens are Missing on Startup
  • When the pc stops responding, before or after Windows start up?
Steps below is to show you how to resolve the issue of the pc not shutting down.

Step 1: Using one anti-virus program
You only need one anti-virus program. If more than one anti-virus program is open at the same time, uninstall the extra software programs. Several virus scanning software on the same PC can create software conflicts. This is also true for multiple versions of the same anti-virus software. For example, if Norton Antivirus version five and Norton Antivirus version 2002 are both installed on the same PC, uninstall the older version (version 5 in this case). Use the following steps to remove programs:
  • In Windows XP, click Start , then Control Panel.
  • In Windows 95, 98, and Me, click Start , Settings , then Control Panel
  • Double-click Add/Remove Programs
  • Select the anti-virus software that you want to remove and click the Add/Remove button, or the Change/Remove button in Windows XP.
  • Restart the PC when the uninstaller has finished.
  • When the Windows desktop appears, restart the PC again. The PC should shut down and restart normally this time. If not, continue to the next step.
Step 2: Disabling Software that opens with Windows
For troubleshooting purposes, reduce the amount of software that opens with Windows to try and find out if a software conflict is occurring.

  • Open the Microsoft System Configuration software (Msconfig), remove the selection next to Load Startup Items , click OK , and restart the PC.
  • For more information, refer to Preventing Programs from Opening When Windows Starts .
    Restart the PC using Windows.
  • If the Windows still fails to close, continue to next step.

Step 3: Turning off all power options
Turn off all Windows power management options and shut down the PC as follows.

  • In Windows XP, click Start , Control Panel , and then Performance and Maintenance.
  • In Windows 95, 98, and Me, click Start , Settings , and then Control Panel .
  • Double-click the Power Options icon.
  • The Power Options Properties window appears.
  • Click the Power Schemes tab and change all selections under Settings for Always On power scheme to Never .
  • Click the Hibernate tab and remove the check mark from Enable hibernate support .
  • Click the OK button to accept the changes, and then restart the PC.
  • When the Windows desktop appears, restart the PC again. The PC should shut down and restart normally this time. Regardless, continue to the next Step to see if a BIOS update is available.
Step 4: Upgrading the BIOS
The BIOS is code that the PC uses at start up and is responsible for many things. One of those things is power management, which can get in the way of the shutdown process.

Please rate my solution.

Dec 15, 2008 | Computers & Internet

1 Answer

Ricoh 2035


Go to interface instead of file transfer.  Press next on the screen.  You will see the domain name there.
Once it's populated, you can check it on your computer workstations. 

Oct 19, 2008 | Office Equipment & Supplies

1 Answer

Video Drivers


The file “Windows/System/Drivers/mup.sys” is not actually causing the problem. It’s the next step after mup.sys that’s causing the computer to hang. That next step consists of the OS checking the registry files for plug and play devices.
Some causes are: new or defective hardware installed, corrupted registry, (caused by virus), defective or corrupted hard drive, just to name a few.
Try removing all devices attached to the computer like printer, web cam, flash drives, etc.
If your computer has a PCI or AGP graphics card AND your motherbrd has a VGA connector, remove the video card and use the one on the motherbrd.
If the above doesn’t work, try running “CHKDSK /P” from the Windows recovery console.



Your responses are intended to improve the level of service provided. Please rate this solution.
Thank You.

Oct 18, 2008 | Dell OptiPlex GX260 PC Desktop

1 Answer

Boot up


Hi Jen05.

When the computer boots, if it asks for an O.S.
(operating system) hilghlight "Windows Vista" and press enter.

If it asks whether to run Windows Vista or something like:
"Windows Recovery Console (reccomended)", select Windows Recovery Console. Follow the steps until it asks if you wish to run System Restore. Click the appropriate response that basically denies this suggestion. Let it go through the steps (you may need to press "Next").

Once it is done, restart Windows as you normally would.
If the problem persists, try the following:


When the computer boots, if it asks for an O.S.
(operating system) hilghlight "Windows Vista" and press F8.

Now scroll down to something along the lines of:
"Safe mode - core drivers only" and press enter.

When it loads the desktop, it is normal for there to be incorrect graphics, missing desktop image, etc.

Now virus scan the entire computer with every anti-virus and spyware software you have. Fix problems found with the programs as needed. Now reboot the PC as you normally would.

If it STILL doesn't boot correctly, or at all, please say so;
I am willing to provide all my knowlege to help as much as I can.

Jul 31, 2008 | Acer Aspire 5050-3242 Notebook

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