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There are filter screens on the thermostatic cartridge inside this unit. You will need to remove the thermostatic cartridge and clean the filter screens. If cleaning the thermostat cartridge does not resolve the issue you may need to replace the cartridge. If you need further assistance feel free to contact me at Hansgrohe Technical services. 1-800-334-0455. prees 2 for tech and ask for David Scarborough.
inside the shower unit theres water connection to unit ,turn the water and power supply off and check the water conn filter its on the connection comming into the shower its most prob blocked good luck
Have you tryed soaking it in viniger will clean shower heads.
Do you get a good stream of hot water through the shower arm with the shower head off. Take it off and make sure shower valve is suppling hot water.