Will the phone even indicate that it is taking a charge when it is plugged in? If not, the phone is out of commission and then you will need to file a claim with Asurion if you have the Premium Handset Protection that they offer with most service providers. The deductible would be about $110.00. Or you could wait and just purchase the Shadow II on January 28th when T-Mobile releases it. Good luck!
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the "soft buttons are right below the screen hold both down then turn
on the phone this will make the phone ask if you want to reset to
default so try removing the batt , mem card and sim card first as this it the last resort you
will lose all changes made to the phone except mem card and sim card
stored items worked on my shadow fine good luck peeps
Power the Shadow off. Hold down the two soft buttons (The two right under the screen) and turn it back on. There should be a quick menu that pops up asking if you want to reset it. Say yes, let it reboot, and it will then start restoring your phone to defaults.
Its time to take it in for service. Touch screen needs to checked. There is nothing much you can do apart from what you have done on your own. It requires special tools to open.
I suspect the Touch screen has to be recalibrated.